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Agent service à la clientèle (Customer service agent) at GLS Canada

Agent service à la clientèle (Customer service agent)

GLS Canada Montreal, Quebec Full-Time
$16.50/ hour
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English follows French

******************
Tu es passionné du service à la clientèle? Tu as beaucoup d’expérience dans ce domaine? Tu as un grand sens de l’écoute et une grande capacité à résoudre des problèmes? Tu es bilingue autant à l’écrit qu’à l’oral? Tu aimerais faire du télétravail? Tu es la personne que nous cherchons! 

Ce qui t’attend comme tâches/responsabilités:
Les clients communiqueront avec toi par divers moyens et tu effectueras les démarches nécessaires pour répondre à leurs questions, les aider dans la planification d’une cueillette de colis et procéder à certaines recherches de colis perdus.


Nos avantages:

  • Formation rémunérée de deux semaines sur place, à notre bureau de Verdun (accessible en transport en commun ; station Jolicoeur)
  • Par la suite, tout le matériel nécessaire pour le télétravail est fourni
  • Régime d’assurance complet selon tes besoins
  • Plan de REER
  • Accès au programme d’aides aux employés
  • Rabais corporatifs


Conditions de travail:

  • Lundi au vendredi de 9 :00 am à 18 :00 pm
  • Salaire : 16,50 $/h
  • Télétravail
  • Poste permanent
  • Révision salariale après 1 an


Pour postuler: [ Email address blocked ]

 
*GLS Canada applique un programme d’accès à l’égalité à l’emploi et invite les femmes, les autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées à présenter leur candidature. L’utilisation du masculin est pour alléger le texte.
****************************

Are you passionate about customer service? Do you have a lot of experience in this job? Do you have great listening skills and a great problem-solving ability? Are you bilingual both written and spoken? Would you like to do work from home? You are the person we are looking for!


What to expect as tasks / responsibilities:

Customers will contact you in various ways and you will answer their questions, help them plan a package pickup and complete some research for lost packages.


Our benefits:

  • Two-week paid training, at our Verdun office (accessible by public transport; Jolicoeur station)
  • All the equipment necessary to work from home is provided
  • A complete insurance plan according to your needs
  • RRSP plan with employer participation
  • Access to the employee assistance program
  • Corporation discounts 

Working conditions:

  • Monday to Friday from 9 :00 am to 6:00 pm
  • Salary : $16.50 per hour
  • Working from home
  • Permanent position
  • Salary revision after 1 year

To apply: [ Email address blocked ]


*GLS Canada has an Equal Access to Employment Program and invites women, Aboriginal peoples, visible minorities, ethnic minorities and persons with disabilities to apply. 
The masculine verbage is used to lighten the text.

Exigences du poste:
  • Service à la clientèle impeccable
  • Bilingue
  • 2 ans d’expérience au service à la clientèle
  • Expérience en gestion de plainte
  • Expérience en résolution de problème
  • Autonomie
  • Débrouillardise
  • Capacité à travailler sous pression
***********************

Job requirements:

  • Excellent customer service
  • Bilingual
  • 2 years experience in customer service
  • Experience in complaint management
  • Experience in problem solving
  • Autonomy
  • Resourcefulness
  • Ability to work under pressure



Recommended skills

Formation
Apprentissage Expérientiel
Ménagère
Multilinguisme
Gestion
Autosuffisance

Salary Details

This salary was provided in the Job Posting.
$16.50
Hourly Salary

Career Path

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Agent service à la clientèle (Customer service agent)
$16.50/ hour
Estimated Salary: $72K
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Job ID: MTL_AGENT_SAC_2020

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