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Service Advisor / Parts Person job in Nisku at Calmont Group

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Service Advisor / Parts Person at Calmont Group

Service Advisor / Parts Person

Calmont Group Nisku, Alberta Full Time
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WHY CALMONT

At Calmont, you are more than just an employee, everyone is a respected and valued member of our team.  We provide a supportive work environment which enables personal and professional growth.

 ABOUT THE ROLE

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates.  We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Writer / Parts Person at our Calmont Equipment location  in Nisku, Alberta

 As a Service Writer / Parts person, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department as well as you will manage and dispense parts inventories which include automotive and heavy duty.   As the first point of contact, you will represent the service department and the company to our customers.  Some of the job duties include, but are not limited to: 

 SERVICE WRITER:

Greeting and assisting all customers that enter the service area. 

  • Addressing customer inquiries in person, through email, or on the phone. 
  • Engaging with customers and acting as liaison for the service department.
  • Contacting customers when additional work is required ensuring that work is authorized.
  • Following-up on status of repairs to ensure units will be ready when promised. 
  • Advising customers of the status of repairs and any delays when required.
  • Working with service personnel to provide accurate quotes on costs of repairs.
  • Providing work orders to Shop Foreman for scheduling.
  • Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for. 
  • Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.

Performing other duties as assigned.

PARTS PERSON:

  • Develop and maintain a thorough understanding of parts and computer systems.
  • Handling incoming parts inquiries from internal and external customers via phone, email or in person.
  • Determining customer requirements and expectations to recommend specific products and solutions.
  • Recommending alternate products based on cost, availability, or specifications.
  • Increasing sales and average order size by means of cross-selling, up-selling, add-on-sales and offering promotional sale items.
  • Accurately processing customer transactions such as orders, quotes, or returns.
  • Maintaining accurate records of discussions or correspondence with customers.
  • Performing weekly cycle counts as well as monthly and yearly inventory counts.
  • Applying core return standards to customer core returns to properly classify cores according to vendor core programs.
  • Performing other related duties as assigned.


DESIRED SKILLS AND EXPERIENCE

  • High School Diploma or GED.
  • Minimum of 2 years Customer Service experience.
  • 1 – 2 years related industry experience.
  • Experience with a computerized inventory system (ADP/CDK) considered as asset.
  • Strong customer service and troubleshooting shills with experience analyzing and resolving customers issues.
  • Energetic and friendly with excellent verbal and written communication skills.
  • Self-starter with the ability to prioritize and organize workload in a fast-paced environment.
  • Excellent attention to detail with the drive to meet tight deadlines.

 WHY YOU SHOULD APPLY

If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first-class benefits package for the correct individual.


 We would like to thank all applicants for their interest in the position but only those selected for an interview will be contacted.


Recommended Skills

Attention To Detail
Scheduling
Selling Techniques
Analysis
Passionate
Verbal Communication

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