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District Manager - 12 Month Contract job in Oakville at Innomar Strategies Inc.

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District Manager - 12 Month Contract at Innomar Strategies Inc.

District Manager - 12 Month Contract

Innomar Strategies Inc. Oakville, Ontario Full Time
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Are you looking to make a difference in a patient’s life?  At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

Reporting directly to the Senior Program Manager, the District Manager (DM) is responsible for the day to day management of multiple Field Case Managers. The Field Case Managers (FCMs) are Health Care Professionals who are specialized in navigating public and private reimbursement pathways.

The District Manager will partner with the Program Manager to maximize the integration of the remote FCMs and internal Program Case Workers to achieve a unified team resulting in a streamlined patient journey; and act as the product champion for key stake-holders, and ensure that their input and feedback is used in fine tuning and enhancing all aspects of the program services.

The DM develops and executes strategies in support of the clients marketing and sales directions, in addition to monitoring Key Performance Indicators and team effectiveness in order to maximize the FCM service offering. The District Manager anticipates issues, supports the FCMs, and identifies regional needs to enhance physician and patient experience.


Major Accountabilities:

  • Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team through regular field visits; Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCPs perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics; Ensures team readiness for timely field implementation of current and future projects;
  • Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators;
  • Collaborates with the Clients point of contact in activities, issues and insights relating to the FCMs duties and responsibilities;
  • Provides continuous feedback to the Senior Program manager, the Clients Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program;
  • May be required to be on standby/on call as part of this role.

Responsibilities include:

Client Interaction

  • Provide leadership on client account
  • Responsible for strategic program management
  • Ongoing communication with key client personnel to review FCMs KPI and performance reports
  • Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders.

Team Management

  • Act as a role model, provide leadership and direction
  • Work with management team to ensure clear understanding of team mission and goals
  • Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent
  • Proactive management and provide direction to the FCM team
  • Assist in recruiting by interviewing and hiring for vacant positions
  • Conduct Performance Reviews and Professional Development for the FCM team

Training and Mentoring

  • Manage, train and motivate FCM team
  • Assist in training and developing FCM team
  • Spends a significant proportion of time in the field with the remote team
  • Develops succession plans for key team members
  • Recruits, trains and develops high achievers
  • Provides leadership to FCM team and participates as facilitator for learning programs

Program Management

  • Provide strategic guidance to the FCM team to optimize customer program experience
  • Proactive facilitation and management of activities and milestones
  • Ensure effective execution of best in class holistic services
  • Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures
  • Utilize systems (CRM, Reports) to monitor, train and coach FCM team
  • Works closely with management team to promote synergy and identify efficiencies
  • Works closely with management team, client Point of Contact and other relevant internal and external stakeholders for strategic alignment

Financial Accountability

  • Approve purchases, contracting, expenses, mileage and other budget related expenses

Customer interaction

  • Act as program champion with influential stakeholders
  • Obtain feedback and input on program enhancements
  • Be a key strategic partner for the client Sales Team

Technical Skills and Expertise

  • Stay abreast of industry trends and important pending legislation impacting business
  • Identify and collaborate with internal and external resources and experts
  • General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes
  • Nursing background is an asset but not a requirement.
  • University science/healthcare degree, or equivalent combination of experience and education;
  • Minimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcare


  • Fluently Bilingual in English and French (written and spoken);
  • Background in healthcare settings;
  • Solid understanding of the business principles of the pharmaceutical industry;
  • Ability to understand and apply medical and/or business knowledge to all aspects of the role, but in particular to provincial and private payer markets, complying with professional and ethical standards of practice;
  • Strong people management skills;
  • Proven track record in leadership and management of a field based team;
  • Able to leverage internal and external relationships and opportunities to help promote team productivity;
  • Strong interpersonal skills. Able to communicate effectively with all levels and with internal and external stakeholders;
  • Ability to manage multiple priorities and respond to constantly changing situations;
  • Effective problem solving and analytical skills. Must be able to able to bring forward opportunities and recommendations to improve effectiveness and productivity, according to set objectives;
  • Excellent client management experience;
  • Proven track record if organizational abilities;
  • Strong knowledge of computers and systems;
  • Excellent knowledge of Microsoft Office;
  • Hold and maintain a valid, non-expired, unrestricted drivers license

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy

AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. URL blocked - click to apply, a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals. Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.


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