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IT Specialist at Robert Half Canada

IT Specialist

Robert Half Canada Mississauga, Ontario Full-Time
$50,000.00 - $55,000.00 / year
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Ref ID: 05090-0011417699

Classification: Help Desk Analyst II

Compensation: $50000.00 to $55000.00 yearly

You might be the IT Analyst (with POS experience) Robert Half Technology is looking for! This full-time employment opportunity is based in the Toronto, Ontario area. We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the IT Analyst relates to IT projects and IT Service Management initiatives is also important. If you're looking for work where you can represent the Canadian IT Operations, this may be the role for you. The perfect candidate for this job will be able to create knowledge articles and arrange training for others when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Your responsibilities

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Troubleshoot end user issues: POS and Mobile support, server/network related issues

- Provide guidance to Tier 1 support and team members

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

- If you can facilitate user account management by handling onboarding, change and departure processes, you'll do well in this job
- Bilingual (English and Korean)

- Sound written and verbal communication skills

- Ability to recognize, evaluate, and resolve problems effectively

- 5+ years of experience supporting desktop/server operating systems and technologies such as POS, Active Directory, DNS, Exchange and VMware

- If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred

- Background in one or more programming or scripting language

- Comprehensive knowledge of POS (point of sale)

- EDI Transaction experience

- Command of Active Directory

- Proficiency in Network Issues

- Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- The ideal candidate has ITIL certification

- Can work independently with minimal supervision

- This position requires a combination of superior customer service skills and technical aptitude

- Ability to multitask and communicate well with individuals of all backgrounds

All interested candidates, please forward resumes directly to Emmanuel Hall at [ Email address blocked ] - URL blocked - click to apply

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at

888.490.4429
to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. Numéro de permis du Québec AP-2000503.

By clicking 'Apply Now' you are agreeing to Robert Half [ Link removed ] - URL blocked - click to apply.

Recommended skills

Self Motivation
Operating Systems
Communication
Verbal Communication
Korean Language
English Language
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