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Customer Service Representative - Richmond, BC

Oldcastle APG Richmond, British Columbia Full-Time
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Job ID:  208379

Expocrete an Oldcastle company is looking for Customer Service Representative. Helping our customer’s vision to become reality is what we do at Expocrete. We design, manufacture and inventory an extensive selection of hardscape concrete products including paving stones, walkway slabs, yardscapes, landscape/retaining walls, and garden walls – available in colours and textures rivaled only by nature.

The Opportunity

The Customer Service Representative is responsible for tasks such as order entry, answering the telephone, providing exceptional customer service and administrative duties as assigned. The successful candidate will have 2 to 4 years of prior customer service, data entry, and order desk experience preferably in a manufacturing environment.

Key Responsibilities Include:

  • Process orders that are received in person, email, via fax and telephone
  • Arrange transportation, including obtaining best price and timely delivery to meet customer needs
  • Assist customers by providing information and product specifications
  • Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
  • Work closely with production, yard, shipping and sale staff to get orders out to customers in a timely and efficient manner
  • May collaborate with outside sales team to exchange information of value in regards to customer inquiries
  • Process product returns & refunds
  • Process cash/debit/credit account transactions
  • May input all Big Box (Rona, Home Depot, etc.) invoices electronically
  • Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing.
  • Communicate with production team as well as yard staff regarding inventory levels

Abilities:

  • Ability to work in a team setting with a variety of different personalities from various departments and positions
  • Must have very strong customer service and data entry skills
  • Must be able to multi-task and prioritize in a fast-paced, high pressure environment
  • Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
  • High School Diploma
  • Ideally 2-4 years of experience in a customer service role preferably in a manufacturing environment
  • Public transportation is not available, all candidates must have their own reliable means of transportation

Why you should join Expocrete today:

  • Competitive base salary and excellent variable pay plan
  • Comprehensive Benefit Program (many are Employer paid)
  • Matching GRRSP
  • Flex Days
  • Safety Recognition Program
  • Employee Education Assistance Program

*Due to the high volume of interest in this role, we are asking that candidates do NOT make phone inquiries. Candidates that have been selected for an interview will be contacted.

 

Recommended skills

Customer Service
Retailing
Data Entry
Debits And Credits
Sales
Computer Literacy
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Job ID: 208379-en_US

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