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Intake Specialist at Homewood Health

Intake Specialist

Homewood Health Victoria, British Columbia Full-Time
Job Number:


Job Title:

Intake Specialist

Job Type:

Perm F/T

City, Province, Country:

Victoria, British Columbia, Canada

Job Category:

Administration / Clerical

Open Positions:


Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Position Summary

As our Intake Specialist, you will follow through on issues pertaining to referrals, registration, admission, and our clinical programs. You will also manage wait lists and process information pertaining to funding arrangements, clinical reviews, and information needs.

Hours of Work: 37.5 hours/week

What you'll be doing

• Verify information and confirm accommodation requests and financial information
• Follow-up with patients' employers to confirm or resolve coverage issues as needed
• Screen referral information, consulting with Manager for complex triage
• Initiate alternate community supports and suggest other resources when appropriate
• Advise clients and callers of our admission policies and respond to inquiries and program specific questions
• Maintain and manage wait lists with respect to program, type, accommodation and cancellations
• Collaborate with Manager, admitting staff and division managers to facilitate admissions, transfers and/or manage risk issues according to policy, procedure and protocols
• Ensure pre-admission requirements as well as policies and procedures are followed
• Inform referral information to triage according to office protocols
• Collaborate with the triage committee when patient information presents as complex
• Assist Manager with Referral to Clinics and Counselling Services

What we're looking for

• Post-secondary education in Human Services, or equivalent
• 2 years prior experience with healthcare administration, health records or as a medical officer
• Mental health and/or addictions experience is an asset
• Excellent interpersonal and customer service skills
• Self-starter, critical thinker, problem solver, reliable
• Strong proficiency with MS Office applications and database management as well as interest and willingness to learn new programs

Why work with us

Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.


Recommended Skills

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Job ID: J1122-1064


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