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French Bilingual Customer Account Representative at New Flyer-US

French Bilingual Customer Account Representative

New Flyer-US Winnipeg, Manitoba Full-Time
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NFI Parts is North America's most comprehensive parts organization providing replacement parts, technical publications, training, support for its OEM product lines (transit buses, motor coaches and cutaways), as well as other manufacturers through an extensive cross reference database. All buses and coaches are also supported by an industry-leading comprehensive warranty, service, and support network. Further information is available at [ Link removed ] .

As a key member of our Customer Service team, you will be responsible for delivering exceptional bilingual service in either French or English, providing front-line support via phone or email, and completing all required daily customer transactional activities in either languages for a variety of tasks including customer quotations, bids, product returns, and technical requests.

  • Provide pricing and availability on all daily quotes and contracts received from our customers.
  • Reconcile price and/or lead time discrepancies on sales orders.
  • Provide support when a coach down situation occurs.
  • Provide technical support to the customer as required.
  • Review open sales by customers, expedite orders with purchasing/manufacturing that are past due.
  • Accept phone sales orders from our customers - enter coach down orders into the system.
  • Negotiate, enter, approve, and coordinate the returns of goods as requested by customers.
  • Manage and monitor customer contract items and escalate as required.
  • Obtain contract approvals and contract award information from customers.
  • Communicate with customers by phone, fax, and email.


  • Post-secondary education in a related discipline and/or equivalent experience
  • Excellent written and verbal communication skills, in both French and English
  • Working knowledge of bills of materials is essential
  • Superior knowledge in the use of Microsoft Office with advanced Excel skills
  • Advanced problem solving, organizational and analytical skills
  • Motivated self-starter, comfortable in a fast-paced environment
  • Basic knowledge of the transit industry and vehicles systems is an asset
  • Experience if Oracle systems and process would be considered an asset
*Travel is required for this position*
  • Competitive Wages.
  • A continuous learning environment.
  • Ability to advance your career with a growing company. 
  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.


We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

If you would like to apply for this position or know someone who would, please submit an application.


 With over 8,900 team members operating from more than 50 facilities across ten countries, NFI is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions under brands: New Flyer® (heavy-duty transit buses), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), MCI® (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI buses and motor coaches incorporate the widest range of drive systems available including: clean diesel, natural gas, diesel-electric hybrid, and zero-emission electric (trolley, battery, and fuel cell).  In total, NFI now supports over 105,000 buses and coaches currently in service around the world. NFI common shares are traded on the Toronto Stock Exchange under the symbol NFI. News and information are available at [ Link removed ] , [ Link removed ] , [ Link removed ] , [ Link removed ] , [ Link removed ] , [ Link removed ]  and [ Link removed ] .

Recommended skills

Customer Service
Phone Sales
English Language
Verbal Communication
French Languages

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French Bilingual Customer Account Representative
Estimated Salary: $90K
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