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Specialist, Customer Contracts -12 month contract at Grainger Canada

Specialist, Customer Contracts -12 month contract

Grainger Canada Thornhill, Ontario, CA Full-Time


The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing cross functional stakeholders of all contract terms that are relevant to their department. The ultimate goal is to ensure we have an accurate, accessible view of all customer contracts to enable Grainger to maximize value for customers and optimize operation around our contract customers.

The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.


The duties and responsibilities of this position include but are not limited to:

  • Develops and manages project plans as it relates to the core activities, tasks and timelines for assigned work
  • Responisble for accurate record retention of all customer contract documents
  • Develops and maintains accurate databse of all customer contract commitments
  • Works regularly with Grainger Sales Organization, Customer Life-Cycle Managers, Legal, Finance and other various departments as needed.
  • Preparing, reviewing, and revising drafts and executables of Grainger customer contracts utilizing knowledge of legal terms and conditions to mitigate risk for Grainger. This includes administering the deal formation and concurrence process and approvals.
  • Responsible for tracking customer KPI’s and contributing to performance management reporting process
  • Supports process optimization efforts lead by Sales Operations to improve the performance outcomes of the business
  • Other work as assigned
  • Demonstrates and excels in Grainger Performance Drivers:


Recommended Skills

  • Databases
  • Finance
  • Performance Management
  • Sales
  • Sales Operations
  • Contract Management
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Job ID: 12037/6948


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