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Systems Administration (Citrix& Active Directory) at Procom

Systems Administration (Citrix& Active Directory)

Procom Toronto, Ontario Contractor
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Systems Administration (Citrix& Active Directory)

On behalf of our client in the Government Services Sector, PROCOM is looking for a Systems Administration/Operations Support Specialist.

Systems Administration (Citrix& Active Directory)– Job Description

  • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
  • Liaise between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
  • Triage tickets to Subject Matter experts for resolution
  • Ensure all tickets are accurately categorized for reporting purposes
  • Assist with distribution of client application communications interfacing with Business Subject Matter Experts
  • Identify application defects and assist in trouble shooting root cause; and
  • Follow all established Service Management process and identify opportunities for improvement.
  • 2+ years of experience providing technical support at Tier 1 and 2 levels
  • Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
  • Experience resolving technical issues related to Orion Technology Solutions (IAR)
  • Proven track record for building strong working relationships
  • Strong interpersonal, and verbal and written communication skills
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • Excellent analytical, problem-solving and decision-making skills
  • Ability to apply strong listening skills to facilitate issue resolution
  • A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
  • 2+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Clinical Assessment tools, that contain personal health information
  • General knowledge and understanding of Clinical Assessment and IAR applications
  • Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information
  • Microsoft Great Plains 2016
  • Quadrant Workforce
  • BSSI Health Financial Management module (HFM)

Systems Administration (Citrix& Active Directory)– Mandatory Skills

  • 2+ years of experience providing technical support at Tier 1 and 2 levels
  • Technical certifications: A +, ITIL Foundation Certification, or equivalent ITIL experience
  • Citrix Experience
  • Active Directory Account creation experience.  Operations Support Specialist, Level 2 - provides daily ongoing phone and email ticket support on multiple applications, responding to urgent, unscheduled support requests with a high level of time sensitivity, also providing support for end user account creation, updates / changes and deletions, as well as client communications.
  • Knowledge of Service Management Processes with 2+ years experience in supporting remote clients.
  • Provide daily ongoing first point of contact support to clients by phone and through the ticketing system or other mechanism

Systems Administration (Citrix& Active Directory)– Nice to Have  Skills

  • Healthcare and knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information

Systems Administration (Citrix& Active Directory)- Assignment Start Date

ASAP – 12 months to start

Systems Administration (Citrix& Active Directory)- Assignment Location

Toronto, ON – Working Remotely

 

Recommended skills

Communication
Database Administration
Multitasking
Complex Problem Solving
Active Listening
Network Administration
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Job ID: 298668

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