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Associate Manager, Customer Service at Innomar Strategies Inc.

Associate Manager, Customer Service

Innomar Strategies Inc. Milton, Ontario Full-Time

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!



What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Organize tasks between CSRs to ensure balance of work load among the team
  • Act as a liaison between other members of the team
  • Assists the Senior Manager, Customer Service with the selection, training, onboarding and performance management of warehouse employees
  • Supports employee engagement strategies and facilitates execution
  • Tracks and monitors daily attendance and overtime and assists the Senior Manager, Customer Service with staff vacation scheduling
  • Review call audits and provide feedback to CSR as required
  • Assist in system testing when onboarding new clients or programs
  • Makes suggestions and recommendations to the Senior Manager, Customer Service in an effort to continually improve customer service operations
  • Communicate with multiple external and internal customers, participating in client meetings as required
  • Prepare and issue monthly KPI reporting
  • Monitors daily workload to ensure adherence to established KPIs
  • Interacts frequently with inter-departmental associates and management for resolving issues
  • Responsible for motivating and directing the work of others
  • Must be willing to work extended hours to ensure daily production is completed
  • Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
  • Adhere to all procedures and work instructions in performing the job
  • Other tasks as assigned


What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Post-secondary education or equivalent in a related discipline
  • Minimum of 3-5 years’ experience in a warehouse customer service role

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Strong interpersonal and leadership skills 
  • Excellent problem solving ability
  • Ability to communicate effectively both orally and in writing
  • Ability to work in a team and independently as well as with minimal supervision
  • Ability to multi-task in a fast paced environment
  • Strong work ethic, sense of responsibility, high level of attention to detail
  • Proactive customer focus
  • Self-starter, efficient, organized
  • Capable of consistently producing high quality work under pressure and in a timely fashion
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer)
  • Strong proficiency in order entry systems


What AmerisourceBergen offers


We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.



Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity



AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.





COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation. 



Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

 

Recommended Skills

  • Attention To Detail
  • Auditing
  • Customer Service
  • Hardworking And Dedicated
  • Leadership
  • Microsoft Excel
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Job ID: R228905

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