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Operations Manager - Station at FedEx Ground

Operations Manager - Station

FedEx Ground Drummondville, Quebec Part-Time
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Auto req ID: 245857BR
Position Title: Operations Manager - Station
Position Type: Part Time
Employee Type: Management
Job Summary

This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff within a station or hub. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.

Essential Functions

• Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls the day-to-day operations of the hub
• Responsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including (in conjunction with the linehaul department) the movement, tracking and administration of trailers
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
• Determines opportunities for improvement of key metrics and executes action plans to achieve results Educates hub staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations.
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Investigates, resolves and/or escalates customer service issues, as appropriate.
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.

Minimum Education

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.

Minimum Experience

• One (1) year previous management, package handler, FXG field or related experience required; Bachelor’s degree in Business, Logistics or a related area is accepted in lieu of required experience

Required Skills, Abilities and / or Licensure

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Customer service skills necessary to effectively and professionally respond to requests and issues verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Address: 2550 Rue Alfred-Nobel
City: Drummondville
State: Quebec
Zip Code: J2A 0L5
Domicile Location: Q6102
Other Job Description Information

Part time Fixed term contract for 6 months
Must be bilingual
Tues-Fri 6h30-12h00
Saturday 5h00-10h30
must be available to replace vacations and during peak period.

EEO Statement: FedEx Ground is an equal opportunity employer
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Operations
Supply Chain & Logistics

 

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Industrial Relations
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Job ID: 25736-428026-en-ca

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