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Senior Planning Analyst at Grainger Canada

Senior Planning Analyst

Grainger Canada Montréal, Québec Full-Time
5
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Primary Function:

In this position, the Sr. Planning Analyst will own the analysis and relationships associated to the overall workforce management strategy. This position will be well versed in long and short-term forecasting and planning, scheduling optimization, and proficient reporting skills needed to face various problem-solving situations.

Principal Duties & Responsibilities:

  • This individual will own and maintain long-term forecasts for the contact center driving effective results while achieving service-level commitments.
  • Utilize critical thinking when working with supply chain partners to develop strategies that allow the company to meet or exceed performance targets.
  • Acts as a liaison for supply chain partners and analyzes planning data to prepare reports for management review.
  • Performs ongoing analysis of workforce planning strategy to ensure proper staffing and end to end optimization.
  • Meets monthly with supply chain partners to discuss the hiring plan and recommends effective resource strategies.
  • Identifies and recommends enhancements to workforce management systems to improve service-level accuracy and planning optimization



Preferred Education & Experience:

  • Bachelor's degree in Business Management in quantitative field (economics/mathematics/business administration) or relevant job experience
  • 3 to 5 years' experience in analysis with an emphasis in logistics and/or forecasting/planning.
  • 3 to 5 years+ in data analytics, project management or related field
  • Proficiency in critical thing and finding creative solutions to problem-solve and means of improvement.
  • Proficient Working knowledge of Workforce Management Systems, including Verint, Aspect, Genesys
  • Working knowledge of SAP Supply Chain Suite, particularly Advance Planning & Optimization a plus.
  • Advanced Proficiency in Access, Excel, and Word.

Work Environment:

Able to travel, as required.

Impact:

The Sr. Planning Analyst is responsible for the ongoing maintenance of our strategies within the Contact Center Network. This position has a direct impact on customer satisfaction by ensuring high levels of product availability through active management. This position will also be responsible for meeting aggressive goals.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

 

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