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Bilingual IT Field Support Technician job in Ottawa at Lifemark

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Bilingual IT Field Support Technician at Lifemark

Bilingual IT Field Support Technician

Lifemark Ottawa, Ontario Full Time

Bilingual IT Field Services Technician - Full Time  (French/English)

Location: Ottawa, ON 

Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation.  In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is also a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand. 

Primary Responsibilities:

  • Daily management of helpdesk tickets and level 2 support requests
  • Remote and onsite support when required
  • Maintain documentation of support and infrastructure
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Setup and installation of new systems and IT equipment 

Core Competencies: 

  • Excellent time management skills
  • Strong written and verbal communication
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate

Additional Qualifications:

  • Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365 
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Knowledge of mobile platforms  
  • Some knowledge of Microsoft windows server platform
  • Occasional travel to our clinics through Quebec


  • Professional level fluency in French/English is a requirement 
  • Superior customer service experience, technical support and IT field support is required

 Interested in joining our team at the corporate office?

Apply today! 



Recommended Skills

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Verbal Communication
French Languages
Time Management
Installations (Manual/Mechanical)

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