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Junior IT Operator (Remote from home - Reliability clearance) at Experis

Junior IT Operator (Remote from home - Reliability clearance)

Experis Ottawa, Ontario Contractor
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Experis (Ottawa, Ontario) is in charge of delivering end-to-end solutions through connecting both highly-skilled professionals and best-practice project solutions to address client challenges. We realize an individual's potential can't be captured in a resume and that you're much more than a job title. We understand you're an exceptional individual with endless possibilities - and that it's not just what you can do that's important, but also what you want to do. That's why we make sure to uncover your unique talents, interests and goals - and connect you to career opportunities that inspire you and your success. You'll get more out of work than you imagined possible

Job Description:

Our Federal Government client here in Ottawa, Ontario (Canada) has two (2) contract (REMOTE WORK FROM HOME) opportunities available for Unilingual English operational support contractors. You must possess a valid Reliability Status level security clearance. If interested please apply directly to [ Link removed ] - URL blocked - click to apply

  • Provide IT-related onsite operations, including accurately updating, clearing and organizing the backlog of IT Service tickets within Axios Assyst ITSM service desk tool
  • Responsibilities include logging into Axios Assyst and addressing tickets that were considered overdue on their resolution date
  • Prioritize assigned tickets with clients to arrange for completion in a timely manner and ensured clients were satisfied with the resolution prior to closing the tickets within Axios Assyst
  • Using standard email template, contact affected users to verify that there were no ongoing or recurring issues
  • Based on user response, tickets were either closed within Axios, or escalate to next level
  • Responsible for categorizing, organizing and tracking status of all emails (1,300+) within MS Outlook to ensure backlog numbers of resolved and unresolved issues are recorded accurately

Qualified Candidates will ideally possess:

  • Thrive in a fast-paced and deadline-driven environment
  • Experience working in a team-oriented, collaborative environment
  • Excellent organizational and problem solving skills

If you are interested in this opportunity please submit to the email address below

Derek Weber
Senior Recruiter
National Capital Region
C:

(613) 407-7744

[ Link removed ] - URL blocked - click to apply

[ Link removed ] - URL blocked - click to apply

We thank you for your interest in Experis and wish to advise that only candidates under consideration will be contacted.

ManpowerGroup is an Equal Opportunity Employer (EOE/AA)

 

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Junior IT Operator (Remote from home - Reliability clearance)
Estimated Salary: $100K
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Job ID: FOX_11482713

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