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Customer Support Associate-Ottawa at TEKsystems, Inc

Customer Support Associate-Ottawa

TEKsystems, Inc Ottawa, Ontario Full-Time
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Who are we? We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Why Us

We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job-it's a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals-and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you're headed, you'll find talented, driven and passionate members of the TEKsystems family creating meaningful work.



Scope of Position:

The CSA reports to the CSS and provides the highest level of customer service to external customers, as well as, corporate and field office employees. Acting as a proficient expert in the following essential job specific areas, the CSA position places an overall focus on data collection, data integrity and customer service while representing positive professionalism within all relationships. Commitment to the core values and competencies are essential to the CSA role.



Essential Functions of the Customer Support Associate:

  • Possess general knowledge of payroll and benefits; including employment agreements, Federal, State and Local regulatory compliance, health insurance and 401K
  • Administering contractor on boarding and off boarding process; including new hire and rehire contractor paperwork and exit paperwork
  • Responsible for data entry, validation of data and data integrity for all information entered into PeopleSoft
  • Responsible for contractor payroll process; including collection, verification and processing of hours and timecards
  • Collect, audit and track contractor expense reports
  • Ability to understand and retain TEKsystems' business policies and practices in order support operations
  • Accountable for retaining a complete knowledge base of account/ client specific compliance requirements
  • Management of all drug and background requirements and entry
  • Main point of contact for troubleshooting and problem resolution involving contract employees. Ability to escalate issues appropriately to ensure resolution of concerns for contract employees
  • Establish and maintain effective relationships with internal and external customers and gains their trust and respect



Qualifications:

  • BA / BS degree preferred
  • Exceptional customer service background
  • Ability to effectively work in a team oriented environment that is fair, open and honest
  • Excellent written/oral communication and interpersonal skills
  • Strong decision making ability
  • Action and detail oriented; able to prioritize while handling multiple tasks
  • Integrity and ability to maintain confidentiality and personal credibility

Comprehensive Benefits Package:

  • Medical - BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
  • Dental - MetLife
  • Vision - Vision Service Plan (VSP)
  • Insurance - Life and Accidental Death & Dismemberment (AD&D)

Additional benefits include:

  • Short-term and long-term disability
  • Dependent Care Flexible Spending Account
  • Education assistance
  • Employee discounts on cars, electronics, travel, etc.

The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

 

Recommended skills

Complex Problem Solving
Decision Making
Interpersonal Skills
Health Insurance
Attention To Detail
Team Working

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Customer Support Associate-Ottawa
Estimated Salary: $72K
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Job ID: 2020-8859

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