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Senior UX Researcher job in Toronto at Quicken Loans

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Senior UX Researcher at Quicken Loans

Senior UX Researcher

Quicken Loans Toronto, Ontario Full Time

Minimum Qualifications 

  • 7 years of experience in user research and/or similar field
  • Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
  • Demonstrated ability in presentation and storytelling
  • Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications 

  • 10 years of experience in user research and/or similar field
  • Master’s or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
  • Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
  • Understanding of the mortgage or financial services industry (fintech)

Job Summary

The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company. 


  • Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
  • Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
  • Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
  • Gather and synthesize research findings into actionable insights, packaged and delivered per audience needs and priorities
  • Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas
  • Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs
  • Build strong relationships across business areas and disciplines as an advocate of UX Research
  • Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Who We Are

Detroit-based Rocket Companies® is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #5 on Fortune’s list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021. 


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company has policies to support applicants with disabilities, including, but not limited to, policies regarding the provision of accommodations that take into account an applicant‘s accessibility needs due to disability. For more information, please call us at (800) 411-JOBS or email us at [ Link removed ] . 


Recommended Skills

Human Computer Interaction
Persona (User Experience)

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