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Dispatcher job in Okotoks at Southland Transportation Ltd.

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Dispatcher at Southland Transportation Ltd.

Dispatcher

Southland Transportation Ltd. Okotoks, Alberta Part-Time
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Dispatcher - Multiple Openings

Location: Okotoks, AB

SOUTHLAND is currently looking for one part-time AM Dispatcher and one part-time PM Dispatcher to join our team in Okotoks. The Dispatcher is responsible for effective day-to-day communication between driving staff and operations, ensuring the safe and efficient completion of school runs and charters. Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parent, school, and public matters.

There are two different positions avaliable. Both positions are Monday - Friday. The morning shift is 5:45 am to 9:45 am and the afternoon shift is 1:30 pm to 5:30 pm. The shifts are dependant on school route and operation needs.

Principal Duties and Responsibilities

  • Assist and/or coordinate fleet assignments
  • Daily audits of driver paperwork and log sheets
  • Assist with driver inquiries, time-off requests, etc.
  • Accurate data entry for Operations reporting purposes
  • Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel, and ensure that the involved route is completed
  • Provide tactful and professional phone assistance in dealing with driver, parent, school, and public matters
  • Administrative duties (such as payroll, filing, and reports)
  • May be required to cover a run as required (license upgrade training to class 2 license offered)

Knowledge and Skills Required

  • 1 - 3 years in a dispatch or customer service role preferred
  • Map reading skills with a strong knowledge of Okotoks and area; specifically road systems, locations of schools, and major attractions
  • Customer service background
  • Strong communication and problem solving skills
  • Ability to multi-task and work well under pressure
  • Strong attention to detail
  • Proficient in Microsoft Office
  • Self-starter who is adaptable and a quick learner
  • Transportation (busing) experience considered an asset

 

Recommended Skills

  • Computer Literacy
  • Training
  • Recruitment
  • Customer Service
  • Appointment Scheduling
  • Written Communication
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Job ID: 12600

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