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Technical Consultant at Procom Consultants Group Ltd

Technical Consultant

Procom Consultants Group Ltd Ottawa, Ontario Full-Time
Technical Consultant

On behalf of our client, Procom is looking for a Technical Consultant. The Technical Consultant participates in all stages of the implementation lifecycle for exports (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities.  Project responsibilities include gathering customer requirements, configuring the solution to meet documented customer requirements, setting, and managing customer expectations, identifying risks and communicating issues to the Project Manager.

Responsibilities-Provide consulting services to customers by gathering export requirements
-Translate the customer requirements into technical requirements
-Document and validate the export requirements and map to functionality
-Meet with offshore teams to review the mapping document for file development
-Configure the Dayforce application to meet customer’s export requirements
-Conduct consulting sessions and document with meeting minutes
-Manage internal (Project Managers, Project Sponsors, Service Consultants, Mappers) and external (Clients and Vendors) stakeholders to achieve export file deliverables
-Maintain project status on a weekly basis in a PSA tool
-Manage escalations and able to prioritize the workday
-Provide customers with follow-up consulting and general assistance in areas of expertise
-Be a “go-to” resource for specific functional areas for both internal and external users
-Ability to identify problems or find solutions to problems using technical documents
-Ability to analyze export files and research the cause of the issue to determine course of action
-Responsible for the end-to-end management of delivering export files
-Ability to relay technical concepts to customers in clear and concise business languageContribute to internal Implementation initiatives-Document solutions and contribute to a solutions repository
-Document best practices and share with the Practice Required Skills and Qualifications-Bachelor’s degree or equivalent experience
-5+ years of experience in human capital management application consulting
-Experience in business process mapping
-Experience in change management an assetTechnical skills requirements-Ability to read and understand a technical specification from a vendor
-Ability to analyze vendor feedback and determine root cause and next steps
-Sterling knowledge an asset
-Good working knowledge of payroll contribution, benefits eligibility, and HR files
-Proficient in Microsoft Office products
-Experience with software in a SaaS / Cloud computing environment including experience with HRIS Systems
-Ability to effectively implement an HRIS module or similar end-to-end solution
-Understanding of common human capital management (HCM) business practices
-Product certification in at least one HCM module (Payroll, Benefits, WFM)Functional skills requirements-Excellent consulting and project management skills
-Customer relationship acumen 
-Ability to engage with multiple projects & customers at the same time and manage priorities
-Excellent organization, communication, and collaboration skills
-Ability to lead and facilitate customer workshops and sessions


Recommended Skills

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  • Customer Relationship Management
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Job ID: 12183


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