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Sales Coordinator at Grainger Canada

Sales Coordinator

Grainger Canada Thornhill, ON, Ontario Full-Time

The Sales Coordinator provides support to sales team members who are aligned to contractual customers. The purpose of the role is to shift non-selling activities away from our sales partners, enabling them to reallocate their time to strategic selling activities, resulting in sales growth. The Sales Coordinator is responsible for fostering significant business partnerships with all levels of leadership and collaborates with multiple cross functional teams to improve the customer and seller experience.

• Supports 2-5 sellers; strategic partner in managing approx. $150M in sales.
• Provides seller support for large contract customers (such as National Accounts, Healthcare, GPOs, Channel Business, Gov’t, AGI, Multi-Family Housing) in regards to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business.
• Practices critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks.
• Acts as a liaison between cross functional departments such as Quotes, Cross Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments.
• Uses data to articulate customer story and/or works to address inconsistencies or anomalies.
• Assist in RFQs, Large Bid Pricing, and Contractual CSP
• Assist in creation of quarterly business review reporting
• Assist in creating and maintaining monthly, contractual, customer facing reporting
• Assist in mass account creation and/or deactivation
• Assist in large account list match projects; ebusiness integrations
• Creates Track Code, manages proper alignment for account, sub and track level
• Manages contractual Diversity reporting; manages entering financial information in Customer’s portal
• Coordinate the development content and materials to communicate customer strategy & opportunities to local District Sales Manager & Account Managers 
• Tracking and follow up as it relates to implementation project plans adoption after CEM disengagement as well as seller based project plans (Pre and post implementation)
• Leverages learnings to create/maintain thorough, accurate and detailed documentation to establish repeatable processes
• Understands and utilizes ongoing sales policies and precisely adapts to changes.
• Shares best practices with peers and serves as a coach or trainer for newly hired team members.
• Facilitates meetings with internal and/or external business partners while demonstrating professionalism, sound judgment, tact and diplomacy.


Recommended Skills

  • Coaching And Mentoring
  • Contract Management
  • Critical Thinking
  • Customer Data Management
  • Customer Service
  • Diplomacy
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Job ID: 12236/6956


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