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Senior Site Reliability Engineer

Veeva Systems Toronto, Ontario Full-Time
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At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The RoleSenior Site Reliability Engineers at Veeva are innately curious and have a penchant for problem solving. The scale in which you will be working supports 10,000 customers across 50 sites, equating to anywhere between 500 - 5,000 servers daily. Experience in enterprise software development and Java stack will make you successful in this role. You bring a unique engineering perspective to development as the expert in how all of the related systems and applications come together in production. You know what will work at scale.

What You'll Do

Ensure the Vault platform meets the scalability and reliability needs of our customers. During an incident, lead the effort to triage and mitigate. You might need to perform periodic on-call duty if issues are escalated. Strategize with engineering teams on complex problems. You know how to support a system that is used by 1M+ users and can help dev teams make decisions based on recommendations of what will work in production before it ships. Participate in engineering design reviews of new features. Drive focused initiatives that improve operational efficiency and scalability of the platform. You want to make the system better everyday and are self-driven to learn all that is necessary to provide full stack diagnostics and determine the root cause of internal problems. Build tools and automation that eliminate work and reduce time it takes to resolve an issue. Manage real-time communications during outages with both technical and non-technical audiences. Communicate effectively with engineering teams, and describe problems succinctly with sufficient detail that you can hand off an ongoing problem to another team or a peer for completion.


Experience working with and building Java/J2EE applications 5+ years of experience operating and scaling services in a distributed, internet-scale environment Proven track record of being an independent self-starter Expert knowledge of Linux operating systems and environment Strong knowledge of Networking, Load balancers, DNS, and TCP/IP Experience with RDBMS, such as MySQL, Oracle, or MS SQL Server Demonstrated history of incident management and leadership ability Experience in handling production outages and root cause analysis Hands-on operational experience in a high-volume or critical production service environment Effective communication skills across all levels -- whether talking to individual contributors or executives Solid scripting skills; experience with Shell, Python, Go, Ruby, etc. Ability to handle periodic on-call duty

Nice to Have

Experience with Virtualization/Amazon AWS a plus Experience creating tools for infrastructure (IaaS and PaaS) management and automation a plus

Learn More

Engineer Perspective: 3 Reasons to Consider Veeva Life at Veeva: Toronto EngineeringVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva Systems is an equal opportunity employer. Accordingly, we are committed to fair and accessible employment practices. Veeva Systems welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Recommended skills

Java (Programming Language)
Infrastructure As A Service (Iaa S)
Platform As A Services
Ruby On Rails
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