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Charter Coordinator job in Sunderland at Stock Transportation Ltd.

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Charter Coordinator at Stock Transportation Ltd.

Charter Coordinator

Stock Transportation Ltd. Sunderland, Ontario Full Time
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We are currently seeking an engaged leader, in the student transportation industry, to join our team as a Charter Coordinator.

Getting students to school safely, on time and ready to learn.

Stock Transportation has decades of experience in providing safe and reliable transportation to students across Canada. Stock is also part of a much larger family that came together as National Express LLC (NELLC). As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently in search of a Charter Coordinator to support our XXX CSC.

Responsibilities:

  • Lead Inquiry /Communication with Customer
  • AR monthly monitoring with outstanding invoice follow-up with customers
  • Coordinate Calendar Availability with CSC’s
  • Communicate Quotes and Payment Details
  • Enter Booked & Confirmed Trips Into Compass
  • Enter Trip Details To CRM (or similar)
  • Record Lost Opportunities (process TBD)
  • Accept CC Payments and Send Confirmation
  • Invoice Customer Within 48 Hour Trip Complete
  • Customer Follow Up & Service Satisfaction Survey (process TBD)
  • Daily Communication With CSC Charter Ops

Qualifications

  • High school Diploma or equivalent required; completion of college level courses preferred
  • 3-5 years’ experience in customer service environment required
  • Strong customer service skills required
  • Solid data entry skills required
  • Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc.
  • One or more years of experience coordinating field trips preferred
  • Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
  • Highly organized and able to work with minimal supervision
!
 

Recommended Skills

  • Microsoft Outlook
  • Data Entry
  • Microsoft Power Point
  • Microsoft Excel
  • Microsoft Office
  • Verbal Communication
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Job ID: 15564

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