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Client Care Coordinator - Service Scheduler at Motion

Client Care Coordinator - Service Scheduler

Motion Burnaby, British Columbia Full-Time
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Hello, it’s a new day, and it’s time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible.

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all. 

Our role is to care.

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

Who we need

We have built our brand on client loyalty, which is a direct result of our teams never faltering on their promise to deliver outstanding customer experiences every time. Our team in Vancouver needs a Client Care Coordinator – Service Scheduler who can make all of our valued clients feel welcome and taken care of while playing an essential function behind the scenes as well. We want a Client Care Coordinator – Service Scheduler who shares our dedication to enriching lives matched with a passion for efficiency and process and delivering an impressive client experience.

Who you are

You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. Ideally, you have a couple of years of customer-facing experience, including service scheduling experience, and you want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community. You want to help our clients live their most vibrant lives. 

What you will do

Provide a Motion customer experience. Our Client Care Coordinators are the front line to our company and critical players in realizing our objective to make life accessible. You will:

  • Welcome, engage with, and meet the needs of our clients when they are scheduling in-field or in-shop service appointments via phone, email or in person, all in a timely, warm and professional manner.
  • Assist with receiving both drop-in and scheduled clients.
  • Work closely with busy service technicians and sales consultants to oversee client order administration.
  • Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders.
  • Provide general service administration support
  • Provide exemplary retail sales customer service to the clientele in-store.
  • Undertake other applicable duties as assigned.

Make a difference. You will work behind the scenes to ensure accurate information is presented to our guests. You will:

  • Schedule and coordinate the Service Technicians’ work using Jobber software.
  • Update all of our databases (client, service, rental, inventory, etc.) using our Navision software. 
  • Follow up with clients to confirm completion and accuracy of service arrangements and applicable paperwork.
  • Coordinate the pickup and delivery of new, rental, demo or custom equipment for our clients.

What you bring

  • Education and experience. You have a degree or diploma from a post-secondary institution or a minimum of 2 years of experience in a fast-paced office environment or a customer-facing role, ideally including experience in service scheduling, dispatch or route coordination. You have an interest in, or exposure to, the healthcare or personal mobility device industry.
  • Communication. You love building relationships with people, and you know how to work with customers to find the best solutions to fit their needs. You are comfortable communicating on the phone, by email or in person - sometimes all at once.
  • Flexibility and organization. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members. 
  • Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client’s needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
  • Technical Skills. You are proficient in Microsoft Office Suite and comfortable navigating databases. Experience with Jobber and Navision is an asset. 
  • Additional must-have requirements. You have a clean criminal background check and are bondable.

Why join? We are Motion.

At Motion, we’ve undergone a recent transformation, and we think that’s exciting. With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, an opportunity to make an impact in people’s lives, and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here. 

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

Due to COVID-19 please expect changes to our standard recruitment process. In all instances, the safety of our employees and our candidates is of our utmost concern so we will be conducting interviews virtually and online. We will keep you informed on these changes and ensure that you are prepared in advance with the necessary instructions to conduct the next steps in the recruitment process.


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Client Care Coordinator - Service Scheduler
Estimated Salary: $90K
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