Project Manager job in Toronto at Procom

Project Manager - ServiceNow ITSM

On behalf of our client in the Public Sector, PROCOM is looking for a Project Manager - ServiceNow ITSM.

Project Manager - ServiceNow ITSM – Job Description

• Responsible for leading, organizing and executing the processes associated with technology asset management. This includes the active management of the technology portfolio and associated attributes facilitating strategic directional assessment, operational health assessment, technology currency, support levels and contract renewals
• Delivers key reporting and facilitates various analysis and decision making with respect to ongoing technology portfolio management
• University degree in Computer Science, Information technology or other related discipline or relevant industry experience.
• ServiceNow experience is preferred
• Intermediate ITIL certifications preferred.
• Project Management Professional (PMP) an asset

Project Manager - ServiceNow ITSM – Mandatory Skills

• 5+ years' of experience in Program/Project Management and managing ITIL processes and frameworks
• 10+ years of experience in Information Technology including people management responsibility as well as managing an IT budget
• Relevant experience working with the ServiceNow ITSM platform
• Significant experience designing and implementing ITIL support services in medium to large scale enterprise environments
• In-depth knowledge of ServiceNow’s IT Service management and IT Operations Management

Project Manager - ServiceNow ITSM – Preferred Skills

• Responsible for process governance, leadership and execution on behalf of the Technology Organization.
• Develops and maintains ITSM process documents and controls for Knowledge management, Event Management and Service Request
• Defines process and data requirements for the Service Management platform (ServiceNow), and leads analysis of critical processes and process documents
• Provides aggregate process reporting and metrics to executive audiences for process performance, trends and areas of required focus in support of improving business service levels/outcomes.
• Provides input in process improvement and toll improvement (Service Mgmt Platform: ServiceNow)

Project Manager - ServiceNow ITSM – Assignment Duration

12 months

Project Manager - ServiceNow ITSM – Assignment Location

North York, ON.