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Sales Support Analyst at Procom Consultants Group Ltd

Sales Support Analyst

Procom Consultants Group Ltd Calgary, Alberta Full-Time

Sales Support Analyst

On behalf of our client, Procom is seeking a Sales Support Analyst for a 6-month contract position working remotely or hybrid from Calgary, Alberta.

Sales Support Analyst Description

The client Sales Support Associate’s primary responsibility is to serve as subject matter expert on the company’s retail energy business operations, processes, and systems to assist Sales originators with maximizing the efficient growth of the business through revenue generation activities. This includes developing and maintaining strong working relationships with client Business C&I customers and third-party sales channels and serving as the in-house point of contact. The Sales Support Associate collects, researches, and verifies customer account information to accurately price and generate power and natural gas proposals and contracts. Responsible for deal set up through checkout and ensuring contracts flow to downstream processes for timely enrollment and in accordance with Operations and utility guidelines. The incumbent will also serve as the go-to person for the territory, with knowledge and expertise of the market, customers, and third-party partners.

The candidate will be responsible for maintaining current knowledge of sales-related processes, products, and systems, as well as communication of and adherence to regional utility, state/provincial and ISO operating rules, and, as tenure increases, be able to train and answer questions of their teammates and Account Executives on the same.

The Sales Support Associate will be expected be able to help teammates and Account Executives navigate roadblocks with deals and systems and have a superior knowledge of and relationships with the other functional groups with which Sales interacts. The Sales Support Associate should have a continuous improvement mentality and look for opportunities to enhance client processes and be able to participate in improvement efforts and UAT testing.

Sales Support Analyst Responsibilities

  • Collect and verify Power and Natural Gas usage information.
  • Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
  • Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue
  • Create proposals and contracts for Power and Natural Gas customers.
  • Maintain SLA productivity target in managing deal set ups delivering RFPs on time
  • Generate and review contracts for various product offerings. Assist in contract renewal efforts.
  • Identify customers up for renewal and provide updated pricing
  • Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
  • Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
  • Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
  • Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
  • Assist in development of Request for Proposal response packages
  • Produce ad-hoc customer reports
  • Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact
  • Maintain knowledge on commodity and Solutions products, contract terms and conditions, NRG risk policy and internal processes.
  • Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.
  • Initiate and coordinate accurate and timely LDC enrollment paperwork.

Sales Support Analyst Mandatory Skills

  • Bachelor’s degree in Business Management, Marketing or a related field
  • 2 or more years experience in sales, marketing, or customer service.
  • Knowledge of utility rules and requirements for retail energy suppliers preferred
  • Knowledge of retail energy commodity products and pricing components preferred
  • User capability with Microsoft Office products
  • Excellent analytical and problem-solving skills required.
  • Ability to work as part of a team in a fast-paced entrepreneurial team environment
  • Attention to detail and deadline orientation; Ability to navigate competing priorities
  • Resourcefulness and ability to work with limited supervision

Sales Support Analyst Assignment Length

6 months with strong potential for extensions

Sales Support Analyst Location


Sales Support Analyst Start Date



Recommended Skills

  • Acceptance Testing
  • Account Management
  • Analytical
  • Attention To Detail
  • Business Management
  • Business Process Improvement
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Job ID: 11637


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