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Bi-Lingual French SD Analyst job in Charlottetown at Buchanan Technologies

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Bi-Lingual French SD Analyst at Buchanan Technologies

Bi-Lingual French SD Analyst

Buchanan Technologies Charlottetown, Prince Edward Island Full-Time

Full Job Description

This is a work from home position for Prince Edward Island only*

The Service Desk Analyst provides daytime support for the client's internal network, hardware, and application support for various client communities via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support. The successful candidate must possess strong written and verbal communication skills in both English and French.

Come Work With Us!

At Buchanan Technologies, we offer a great employee experience with a fun but professional work environment. Aside from a competitive salary, Buchanan Technologies is proud to offer various employee programs that help add value to your daily life.

  • Fully Paid Benefits (Single or Family Coverage) that include Health, Dental, Vision, Life Insurance, and more…
  • RRSP plan that sees your contributions matched by Buchanan Technologies
  • Technology Purchase program that ensures you always have the latest tech for personal use
  • Paid education/certification program that not only helps you build your professional skills but is also part of the foundation for salary increases semi-annually
  • Standard vacation allotment + 10 Paid Holidays and 6 paid sick days per year

Essential Duties/Responsibilities:

  • Respond to telephone calls, email and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is essential
  • Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics
  • Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution
  • Document incidents/problems, troubleshooting steps are taken, and comments in a ticketing management system
  • Work in a fast-paced environment, able to adapt to frequent change and be available to work a flexible schedule
  • Work with diverse groups and individuals to set goals, establish priorities, and resolve issues

Required Skills:

  • Strong fluency in both English and French (written and spoken) is required for this role
  • Ability to demonstrate a solid understanding of basic network components and concepts
  • Ability to provide support to end-users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email issues
  • Self-motivated and professional with excellent written and verbal communication skills
  • Strong problem solving/analytical abilities
  • Strong commitment to quality customer service
  • Ability to work independently and follow directions and best practices
  • Attention to detail and ability to multi-task while talking to customers
  • Candidates must be able to work shifts, holidays, and weekends
  • Previous call center, customer service, or technical support experience is an asset
  • Technical training/certifications and/or the willingness to complete certifications is an asset

Job Types: Full-time, Permanent

Pay: $33,176.00 per year



  • 8 hour shift
  • Day shift
  • Monday to Friday- 10 AM to 6:30 PM Atlantic

Job Types: Full-time, Permanent


  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home




Recommended Skills

  • Adaptability
  • Analytical
  • Attention To Detail
  • Call Centers
  • Communication
  • Computer Networks
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Job ID: 15046


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