Inside Sales Associate - Vaughan ON - hybrid

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.  (Link to video – “Make your mark”)

Team Overview and Job responsibilities

Qualified applicants should be motivated self-starters with outstanding communications skills both written and oral, detail oriented, well organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.

The Inside Sales Representative is responsible to successfully grow and maintain customers, established distributors and agents account business through proactive sales efforts and customer service.

Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for responding to all inquiries from established customers, processing requests for quotes, entering orders, managing orders, and working with functional areas throughout the organization to ensure customer satisfaction.  Responsibilities include gathering and reporting data, market intelligence, quoting, ordering, order management, providing pricing, product availability and basic technical information while executing the timely delivery of products and services. Successful candidates will possess analytical, documentation, and problem-solving skills and a technical aptitude to understand product functionality, specifications, and application.
 

Qualified applicants should be motivated self-starters with outstanding communications skills both written and oral, detail oriented, well organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.

Specific Job Responsibilities

• Support the sale of products to customers by entering, managing, and expediting orders to facilitate the timely delivery of products to customers
• Respond to calls/e-mails/faxes daily from customers, distributors, agents, and outside sales personnel
• Communicate technical information to customers, distributors, and end-users, including technical specifications, samples, and catalogs
• Process requests for quote by providing pricing and product availability, and proactively following up on quotes to win business and gain market intelligence
• Develop and maintain product knowledge through product certification of up to 6 product lines including custom products.
• Partner with Regional Sales Managers and agents to communicate customer requirements and proactively increase sales
• Confer with supply chain, warehouses, regional distribution centers, and carriers to supply customers with desired products as expeditiously as possible
• Process customer returns and claims in a timely fashion
• Resolve customer complaints professionally and effectively
• Communicate with customers, distributors, and agents in a professional and timely manner both verbally and written
• Provide back-up assistance and coverage for other team members
• Attend required training classes, achieve product certification
• Participate in cross-functional projects, both on a departmental and company-wide basis and share pertinent information with fellow team members
• Participate in departmental initiatives and objectives
• Perform other related duties as assigned by your manager

Key Job Requirements

• Knowledge of AS 400 Mainframe, Quoting System Databases, Query Search Systems, SAP, and Windows based system applications
• Proficiency in Microsoft Office Systems and Windows XP
• Analytical, documentation, and problem-solving skills required
• Technical aptitude to understand product functionality, specifications, and applications
• Excellent written and verbal skills necessary
• Time management skills, especially the ability to organize and manage multiple priorities
• Knowledge of Wire and Cable industry a plus
• Bilingual – French and English
• Must be legally eligible to work in Canada

Qualifications

• Minimum High School / College Diploma. Bachelor’s Degree preferred.
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  Minimum of two years' experience in Inside sales / Account management / Customer service.
  
  

Closure of the posting

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.
 
Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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