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Wellness Case Manager, Montreal or Gatineau (Home-Based)-12 months at Innomar Strategies Inc.

Wellness Case Manager, Montreal or Gatineau (Home-Based)-12 months

Innomar Strategies Inc. Montreal, Quebec Full-Time
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Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

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This service levels provide a clear differentiating factor between the program and other patient support programs resulting in increased patient program enrolment and improved patient outcomes. 


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  2. Provide support in on-boarding patients to the Program through phone
  3. Ensure appropriate medical documentation in the de case file, track and obtain information
  4. Provide medical support when patient or payer requests require medical background
  5. Provide support with calls confirming patients have started on treatment
  6. Provide assessments and reassessments when required and requested
  7. Identify areas for risk and foster proactive, continued quality of life improvement, including but not limited to psychological, life wellness type queries
  8. Support Personal Care Specialist with medically related patient issues/questions
  9. Adverse Event reporting
  10. Adhoc duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

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  2. Superior customer service skills
  3. Strong phone etiquette
  4. Strong negotiation skills
  5. Strong business acumen
  6. Strong analytical skills including ability to comprehend and communicate medical information.
  7. Proven teamwork abilities
  8. Ability to make decisions using sound judgment.
  9. Ability to work autonomously
  10. Ability to manage multiple tasks and priorities at once
  11. Ensure consistent patient services resulting in continued access to therapy
  12. Ability to proficiently use computer and good knowledge of Microsoft Office
  13. Ability in dealing with ambiguity
  14. Superior verbal and written communication skills, interpersonal skills and attention to detail
  15. Ability to communicate effectively both orally and in writing and in both French and English (oral and written).
  16. Ability to handle a high volume of inbound and outbound calls

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.


AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. 

 

Recommended skills

Analytical
Team Working
Attention To Detail
Verbal Communication
Written Communication
Interpersonal Skills
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