The Customer Engineer (CE) provides technical leadership for Dynamics 365 customers around the world to accelerate the pace at which these products are embraced, while also promoting health in their IT environments through onsite, remote and dedicated services. As part of Customer Success, CE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer's cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer's Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Business Applications Domain
Microsoft's Business Applications Domain helps customers maximize their investment in Microsoft Dynamics 365 solutions, the full portfolio of Microsoft Products and Microsoft Azure through accelerated adoption and productive use of technologies. The Microsoft Business Applications Domain team is part of a worldwide organization of exceptional people who lead and serve our customers to realize their full potential through software and services.

Responsibilities:
As part of Microsoft's Customer Success Organization a CE provides various services to our Enterprise customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers' environments. The CE's work with experienced technical staff to ensure they have the skills to maintain and troubleshoot their solution in line with Microsoft best practices. When things go wrong we provide rapid expertise to resolve critical situations.
Specific Responsibilities:

• Partner with internal and external stakeholders to accelerate client transformation by providing architectural, design and advisory services.
• Lead Customer Success engagements including Scoping, Requirement gathering workshops, Solution Architecture and Design, Configuration, User training and leading teams through the lifecycle.
• Help account teams identify, pursue and close strategic business development opportunities while leading the delivery of ongoing projects.
• Routinely act as subject matter expert, build strong, trusted relationships with clients and act as a team leader on the engagements.
• Deliver effective presentations to audiences of all sizes and possess excellent communication skills.
• Maintain extensive product group relationships and drive technical readiness for Dynamics solutions with product certifications and specific ISV packaged solutions expertise as needed.

This is a unique opportunity for individuals that possess a deep technical and business expertise and are able to solve complex technical problems through sound, creative troubleshooting, examine possible workarounds and escalations as required. As a CE, you set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

Qualifications:
Required Qualifications:

• At least 5 years of experience working with Enterprise customers in any of the following: developing technology strategy, providing customer technical readiness and enablement, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events and community
• At least 2 years of experience in developing, customizing, tuning, troubleshooting, implementing, or supporting one or more of the following:
  • Microsoft Dynamics 365 CE, Dynamics 365 CE Online, Dynamics CRM or related.

Additional Qualifications:

• Current and deep experience with implementing large projects on Dynamics 365
• Qualifications include hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 implementations with focus on presales/business development as well as engagement delivery.
• Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-Microsoft platforms.
• Work experience involving pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
• Deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
• Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems.
• Experience with database driven systems and/or familiarity with Azure is preferred
• Troubleshooting knowledge and experience
• Good understanding of Automation, Continuous Integration and Deployment (DevOps) methodologies
• Ability to read/write C# and Javascript is a plus
• Experience in the enterprise customer segment preferred
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company
• Engineer must possess strong technical writing, presentation and training skills
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams
• Ability to communicate with various levels is required: from CIO's to technical staff
• Certification preferred but not required at hire:
  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
  • Microsoft Certified: Power Platform Solution Architect Expert