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Technical Consultant, Atlassian at iTMethods

Technical Consultant, Atlassian

iTMethods Toronto, Ontario Full-Time
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Who we are

At iTMethods, our mission is to provide the leading integrated DevOps SaaS Platform that enables companies to compete by securely delivering software faster and with higher quality. We’re focused on providing a better, revolutionary way for companies to accelerate their business innovation and software delivery.

Our DevOps SaaS Platform provides a flexible and integrated toolchain that allows development teams to focus on building software without having to maintain an ever-evolving set of DevOps tools and capabilities. The platform automates access to industry leading applications from Atlassian, CloudBees Jenkins, GitHub, GitLab, Sonatype, JFrog, SonarQube and many more. It delivers enterprise security, hybrid integration, reliability, scalability and a host of platform add-ons that streamline the on-boarding of users and teams across the enterprise.

Today leading companies in many industries including finance, software, media, retail and others rely on iTMethods’ DevOps SaaS Platform and expertise for providing the best in DevOps and Cloud automation, applications services and management. Over the years we’ve won numerous awards, passed audit and certifications and gained the trust of our valued customers and partners worldwide.

At iTMethods, we live and breathe 3 core values; we are customer obsessed, take no shortcuts and we act as one team. Our culture is driven by the belief of customers above everything. We embrace new and exciting practices to better serve and advance our customers. We have a dynamic and rich history and a bright future ahead! Our team is united by a common purpose to provide the best DevOps Saas Platform possible, and an endless ping pong tournament.

The opportunity
Reporting to the Director, Platform Services, we are adding a Technical Consultant, Atlassian to our team. This is an opportunity to play a critical role engaging the senior leadership, software teams and end-users at our enterprise customers, to provide training, support and consulting allowing them to master the full value of their Atlassian suite. We need a project manager, technical leader and relationship-builder who can take on the role of trusted advisor and subject matter expert to offer and roll out our end-to-end services, from defining an agile strategy to implementing and deploying solutions for optimizing our customer's fully managed Atlassian environment on AWS.

What's in it for you:

  • Technical challenges. You want to play an integral role using your expertise towards the development of high-quality solutions based on the Atlassian stack. You will focus on:
    • Consulting clients on solving functional issues with, adopting and configuring Atlassian tools, including JIRA, Jira Service Desk  and Confluence, and complementary 3rd party products. Designing customer workflows, schemes, agile boards, JQL filters and dashboards, etc.
  • Exposure. You want to deliver high-quality experiences for clients. You want to collaborate with various stakeholders to provide strategic insight into defining and improving service or solution features. You want to take on the role of subject matter expert, nurturing customer relationships as you provide advice on solution customization and configuration options. 
  • Growth. You want to apply and expand your technical expertise including professional certification in AWS, Atlassian, and other tools.

What you bring:

  • Drive, collaboration and self-motivation. You thrive on developing solutions to open-ended business problems. You can work within a team and independently on multiple concurrent initiatives. 
  • Expertise. You have experience leading or coordinating organization and enterprise transformation initiatives. You have expertise coaching stakeholders in crafting technology, processing landscape, and driving solution strategies. You are an Atlassian Certified Individual holding two or more Atlassian certifications. You have:
    • 3+ years soliciting and defining requirements from key stakeholders to map JIRA, Jira Service Desk and Confluence workflows and administration.
    • Experience in migrating Atlassian Systems, merging and consolidating systems.
  • Communication skills. You have exceptional communication skills and an aptitude for developing relationships at the executive, engineering and operational levels throughout organizations. You have the confidence to ask probing questions, articulate client requirements and translate into actionable technical specifications.
  • Consulting skills. You have the ability to positively impact and influence the work of a project team; traveling to client sites when necessary. The state of mind to grow into an influential, trusted advisor. The ability to adapt to every client's needs. Scrum Master or project management experience would be considered an asset in this role

About the company

iTMethods has been in business for 15 years, and during that time, we've won numerous industry awards, passed complex audits and certifications, and gained the trust of our valued customers and partners worldwide. Today we're scaling quickly: winning big deals with major clients in the US, Canada, and Europe. We're excited about our growth and the opportunity this presents for our people to stretch their skills and reach their potential. 

At iTMethods, our people genuinely care for each other - we enjoy winning together and making improvements when something doesn't go our way. If you don't have all the experience we're looking for here but believe you have the drive and passion to learn quickly and thrive in a small but highly productive team, we want to hear from you!

Join us

Apply here or learn more about our company on our [ Link removed ] , [ Link removed ]  or [ Link removed ] .

At iTMethods, our mission is to help integrate all our clients DevOps tools and processes into a seamless DevOps SaaS Platform, allowing for streamlined automation, optimized workflows, and desired business outcomes. Our platform automates access to industry-leading applications from Atlassian, CloudBees Jenkins, GitHub, GitLab, Sonatype, JFrog, SonarQube, and many more. It delivers enterprise security, hybrid integration, reliability, scalability, and a host of platform add-ons that streamline the on-boarding of users and teams across the enterprise.

iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.


Recommended skills

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