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Specialist Application Support and Development at Procom

Specialist Application Support and Development

Procom Calgary, Alberta Full-Time
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Specialist Application Support and Development

On behalf of our client, Procom is seeking a Specialist Application Support and Development for a full-time position in Calgary, AB.

Specialist Application Support and Development Job Details

  • Provides business users with an application support and development service focus .
  • Provides on-call support rotation for production environments in a 24 X 7 schedule.
  • Monitors, troubleshoots, analyzes and resolves data and application issues.
  • Manages and resolves bug fixes or service tickets from business and/or incident requests, within current Service Level Agreements.
  • Ensures adherence to best practices for application enhancements and support, including complex systems analysis; ensures adoption and adherence to defined support processes (e.g. incident management, problem management, change management, etc.) and ensures the operating efficiency of existing application systems.
  • Reviews, analyzes, and designs programming systems, including coding, testing, debugging and installing up to and including a large-scale system.
  • Conducts quality reviews of designs, solutions and implementations including documentation, knowledge transfer and revisions.
  • Ensures that systems are developed/tested to meet business requirements and specifications.
  • Drives the resolution and troubleshooting of issues during development and post-production support.
  • Provides daily and occasional weekend support for various activities including: application releases, disaster recovery, database and OS upgrades and application patching.
  • Performs complex source-code development.

Specialist Application Support and Development Mandatory Skills

  • University Degree in Computer Science, Information Systems, Engineering, Science or equivalent practical experience.
  • 5+ years experience delivering technical solutions within a formal Software Development Lifecycle, diagnosing, isolating and debugging software problems.
  • 5+ years of practical experience using a variety of programming languages, databases and environments.
  • Proven experience with the following technologies is required:
    • BluePrism (preferred) or UIPath RPA development
    • JAVA, JAVA Script
    • SOA, UI Programming, Multi-threading, Web Services, API
    • Microsoft Web development ASP.Net, IIS, C#
    • SQL, PL/SQL
Specialist Application Support and Development Nice to haves:
  • Asset skills include:
    • Windows Server, SQL Server, JIRA, GIT
    • XML/XSD, IIS Configuration/Troubleshooting, Active Directory
    • Experience with testing methodologies, platform standards, software development process/life cycle
  • Nice to have:
    • Familiarity with the ESRI JavaScript API modules 3.x
  • Good communication skills, sensitive to semantics and ability to discuss work requests and projects using high-level, non-technical terms.  Ability to effectively present information and respond to questions from groups or managers, clients and customers.
  • Experience at working both independently and in a team-oriented collaborative environment with the ability to understand both technical intricacies and see the big picture ramifications. Ability to solve practical problems and deal with a variety of concrete variables, in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Non-standard hours and/or extended work hours may be expected due to project requirements and/or deadlines, system or user issues as well as workload backlog. Effective management of time between standard and non-standard hours is required to ensure availability and services are optimal.
  • Ability to effectively multi-task in a fast-paced environment.
  • Constructive collaboration and establishing positive relations with support groups is essential to ensure maximum up-time and minimum downtime for applications in adherence to Service Level Agreements.

    Specialist Application Support and Development Assignment Length

    • Full-time, Permanent

    Specialist Application Support and Development  Location

    • Calgary, A.B.


    Recommended skills

    Java Script (Programming Language)
    Sql (Programming Language)
    Extensible Markup Language (Xml)
    Java (Programming Language)
    C Sharp (Programming Language)
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