This is a 7 month contract located  Richmond , British Columbia , Onsite .
 
If you are interested in this posting please call me or send me your updated resume formatted in word. Please fill out the representation agreement and the skills matrix chart.

If you are not interested but know of someone who meets this criteria please feel free to forward them my contact information.  
 
Please fill out the below email confirmation clearly stating the job #, title and permission to TekStaff allowing us to present you for this role.  I (Insert name here) give TekStaff IT Solutions permission to submit me to this opportunity 58944 System Support Analyst II
 
**If you require any type of accommodations (for example, accessible interview site, alternate formats of materials, Assistive Technology, ASL Interpreter, etc.) during the recruitment and selection process, please let one of our Recruiters know.
  Qualifying Questions: Legal First Name:   Legal Middle Name (if applicable):   Legal Last Name:   Availability to Start   Upcoming Vacations/Time Off (Yes/No, When)   Pay rate   Incorporated (YES/NO)   Month/Day of Birth**   Last 4 digits of SIN**   Will pass a mandatory criminal and credit check as per the client(YES/NO)   Notice to interview   Actively interviewing/Offers (Yes/No)   Please address any employment gaps in the resume   Reason for looking for new opportunities   ** This information is needed to create a unique Security ID for you in the client's internal system.  

100% onsite NO ability to work from home STA role – Rotating shifts 7 x 24 x 365 including Stat Holidays please see attached for the job outline Senior Technical Analysts Service Coverage Hours • 24/7/365 • Schedule is based on physical on-site presence at the Vancouver Airport, there is no working from home policy for this role • Must have PC and Tablet skills • Must be well versed in MS Windows, MS Office • Minimum 4 Years’ Experience • CompTIA A+ and Network + Certification would be an asset • ITIL Foundations Certification would be an asset Incident Management Services Manage the lifecycle of all incidents. • The movement of airplanes, passengers, and baggage; or • The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors. Incident Coordination The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation. Responsibilities: • Coordinates with the Service Desk to ensure proper recording of incidents • Provides regular briefings on incident status via email to the designated distribution groups • Incident briefing general and IT outage briefings • Determines if an incident needs to be escalated according to the priority and severity of the issue • Confirms that each incident is resolved, and that service is restored • Participates in incident reviews • Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority incidents (P1 or P2) • Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT • Manager or responsible Manager during exception scenarios” section of the information • Technology Incident Prioritization and Escalation Standards document Infrastructure Services Infrastructure refers to the combination of hardware, software, network resources and services requir
 
  Must Haves Years ITIL   COMPTIA A+   MS OFFICE