Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
CA
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Business Support officer for a Bank in Scarborough at Manpower

Business Support officer for a Bank in Scarborough

Manpower Scarborough, Ontario Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Currently Manpower is hiring for Business Support Officer Level 4 role for our Banking Client in Scarborough.

It's a 1 year Contract with the possibility of Extension

Lending or loan related experience is a must in Banking or finance industry

Pay rate: 20.15$/hr

JOB DESCRIPTION

- Verify business lending applications, prepare documents, review signed documents, disburse funds

Top 3 must have skills:
- Strong verbal, written communication
- Attention to detail
- Ability to prioritize and manage workload and busy environment

JOB PURPOSE

The Business Support Officer is accountable for providing professional, accurate and prompt support for the requirements of customers, contact centres, business partners and branches. Perform a range of specialized functions using some independent judgement, in depth knowledge and investigative skills while working with standards / procedures to fulfill internal and external customer requests made through Electronic Banking Channels. Ensure productivity standards are achieved or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate.

KEY ACCOUNTABILITIES

* Process and fulfill retail and non-credit customer requests made through Electronic Banking Channel (opening accounts, changes to investments) accurately and efficiently ensuring adherence to outlined practices, procedures and policies to meet Service Level Agreements
* Review and identify all incorrect, invalid or incomplete customer requests for escalate to appropriate area for resolution
* Identify and escalate in a timely manner unresolved issues or situations to Team Leader for further analysis and appropriate handling
* Provide complete and accurate statistics and reports as required (e.g. work and time sheets, statistic gathering, investigative reports) for review by Team Leader
* Collect measurement information for job function following procedures and guidelines (e.g. volume and time) to complete internal tracking document
* Keep abreast of all relevant products and services by consistently updating products, procedural and technological knowledge and all upgrades within area of responsibilities
* Prioritize and organize workload to ensure deadlines are met and diarized items are processed according to policies and procedures
* Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process
* Cross train in other positions to assist/provide support to other team members/area(s) of equal value in peak times or on a temporary basis to meet or exceed Service Level Agreements
* Identify opportunities for improving control processes and procedural adherence and recommend changes to existing processes and procedures to support continuous improvement, cost containment and client satisfaction

Please apply if you feel like you would be a good fit for the role and our recruiters will connect with you. thank you!

 

Recommended skills

Banking
Retailing
Training
Reports
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: CAN_520014

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.