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Account Manager at Array

Account Manager

Array Toronto, Ontario Full-Time

About the Company

For over 35 years Array has been a leader in the retail display and in-store merchandising services industry; we work with top brands like Estée Lauder, Sephora, Ulta Beauty, and L’Oréal to name just a few. We bring brands to life by creating great retail experiences, which today, is more important than ever.

Every day we become a stronger global company. With over 750 employees we continue to grow globally and strive to continuously improve how we serve customers and scale our business. We are building on more than three decades of strength, deep industry knowledge and design innovation to accelerate our position and growth.

As we continue to scale around the world, we are looking for critical thinkers who are data driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision. Joining us now is a chance to make a mark on our business and your career.

Who we need

We are looking to hire an Account Manager to join our team based out of our head office in Scarborough but predominantly working from home for the time being. This is an opportunity for someone to develop and maintain long-term relationships with a portfolio of accounts, oversee and lead the design, production and delivery of customized display units to clients. We need someone who is ready to take charge, be proactive, manage all the finer details and collaborate closely across multiple teams to ensure the highest quality product is ready to ship on time. We need an Account Manager who thrives in a fast-paced, custom manufacturing environment, takes pride in their work and is committed to meeting deadlines and delighting clients.

What’s in it for you

  • Empowerment. It’s a step forward for someone with experience managing a Cosmetics account from the sales or merchandising side of the industry. Array is a world-class employer and one of the largest merchandising companies in the world, known for establishing solid relationships with customers that have lasted decades. This is a chance to work with the biggest and the best on both sides, with the confidence you are providing outstanding service and products to your clients.
  • Career development. Array is at a pivotal point, investing in people, systems and new technology to accelerate growth. As we build our teams, the opportunities for someone starting as an Account Manager includes the chance to run a full-service team, work with different brands and accounts; and grow your career skill set in an expanding industry.

What you will do

  • Develop the project scope documents based on the Briefing document or SOW. Establish project timelines, milestones and financial metrics. Gain brand, retailer and Array team consensus on project dates and corresponding deliverables from clients.
  • Project kick-off. Lead meetings and engage appropriate team members and SMEs, ensuring total understanding of project components and individual responsibilities.
  • Change management. Regularly assess project constraints and requirements.
  • Communications. Serve as a conduit of information, ensuring transparency and knowledge sharing across all team members. Lead meetings, including daily internal stand ups. Ensure any follow up is initiated and recaps with next actions are circulated.
  • Project status. Frequently report on project milestones, client changes and targets.
  • Issue resolution. Communicate and elevate client concerns in a timely manner. Ensure resolution of issues internally and with the client.
  • Financial review. Drive meticulous forecasting accuracy and conduct analysis to budget completion.
  • Identify opportunities for commercial sales growth. Dive into the needs of the client and provide innovation and project management support to deepen their commitment to us.
  • Secure new or extended business. Roll up the information into quotation and submit to the client for edits and final approval. Obtain purchase order from the client upon final approvals.
  • Develop a deep and broad understanding of the brand. Work closely with client contacts to record requirements. Complete the client ‘Briefing’ document to ensure an accurate reflection of client requirements and report that to the Array team via project kickoffs and our global Project Management software system.
  • Lead a team. Depending on scope, size and complexity of the account, may need to lead and provide leadership for the account team - directly or indirectly - including forecasting, project management, performance feedback, training, performance coaching, communication, motivation, priorities and focus.

What you bring to the role

  • The education. You have a Bachelor’s degree in Business Administration, Industrial Design, Engineering or a related field. PMP Certification is highly preferred.
  • The experience. You have project management experience. You understand how a product-manufacturing environment operates. You are meticulous and you have a commitment to delivering high-quality work products. You have the ability to conduct evaluations, assessments, and analysis of new projects.
  • The creativity. You enjoy leveraging the creative process to drive solutions in the image-driven Cosmetics business.
  • The drive. You take the initiative to solve difficult problems with rigorous logic and methods. You look beyond the obvious and don’t stop at the first answers. You’ve never faced a deadline you can’t meet. You can manage client expectations and plan-out the detailed steps for solution development and implementation.
  • The communication skills. You are articulate and craft clear, concise business documents efficiently. You can effectively present information in one-on-one situations to customers, clients, and other employees in the organization. You are naturally looked to for direction in a crisis and you are comfortable facing challenges with a calm and resourceful demeanor. Ability to present to c-suite stakeholders and clients.
  • The relationship building skills. You know how to foster and nurture trusting relationships. You are empathetic and a champion for the needs of your clients. You understand the constraints of your teams and can tactfully negotiate timelines, requirements and deliverables.
  • The technical skills. Project management, design, engineering and/or cost estimation expertise. You can read CAD drawings or have a willingness to learn to. You have excellent skills in Project Management tools and MS Office Suite.
  • The flexibility. You are a team player ready to jump in whenever and wherever needed. You take a collaborative approach to your work and yet you thrive in an autonomous role. You have a valid passport and can travel if needed.

Array’s Values:

  • Relationships
  • Agility
  • Creativity
  • Integrity
  • Quality

Diversity and Equal Opportunity Employment

Array is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran’s status, Indigenous/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


Recommended Skills

  • Agility
  • Assessments
  • Attention To Detail
  • Brand Identity
  • Business Administration
  • Cad
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Job ID: 85059047


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