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Quality Assurance Manager at Innomar Strategies Inc.

Quality Assurance Manager

Innomar Strategies Inc. Oakville, Ontario Full Time
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Are you looking to make a difference in a patient’s life?  At  Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

As an integral member of the Innomar Quality Assurance management team the Quality Assurance Manager (QA-ISI) oversees the development, implementation and maintenance of the Innomar quality system at the assigned divisions, with the guidance and support from the Director, Quality Assurance-ISI. The QA Manager provides day-to-day direction, support and leadership to the QA associates and ensures that the team has adequate resources to meet its responsibilities. Additionally, this role provides QA input and advice to the management teams of the assigned business units (i.e., programs and/or departments) and assures the business units remain compliant with established procedures, client contractual agreements, Innomar policies and procedures, and applicable regulations and guidelines by scheduling routine program/department audits and process/system audits to ensure client contractual agreements and Innomar standards are met. This position is expected to interact directly with clients/sponsors, vendors and regulatory inspectors. The Quality Assurance Manager reports to the Director, Quality Assurance - ISI.


  • Host and coordinate external audits by sponsors/clients and/or regulatory agencies.
  • Coordinate collation of responses and corrective actions from external audits with relevant program and/or departments to ensure timely resolution of observations and issuance of responses.
  • Maintain accurate records of internal and external audit files, including schedules, audit plans, audit evidence and audit reports. Assist in the archiving of QA documents.
  • Provide leadership and direction to assigned QA associates (direct reports), and ensure objectives are assigned and followed up and that associates are receiving adequate feedback and support as necessary.
  • Plan workload in assigned areas and distribute equitably to direct reports.
  • Manages and provides performance feedback for direct reports.
  • Implement Quality Assurance procedures as per internal requirements and/or client contractual requirements;
  • Organize, schedule and conduct internal audits for the various programs and/or departments (as assigned by the Director, QA) to ensure client requirements (e.g., procedural steps, operational reports and AE reporting, etc.) are met and company policies and procedures are complied with;
  • Ensure program/department audits and internal process/system audits are scheduled in advance and reflected in the QA audit calendar;
  • Analyze and evaluate available data and prepare or review written reports of audit findings and observations;
  • Keep QA management up to date on findings and status of corrective/preventive actions;
  • Manage the CAPA process for the assigned programs/departments by ensuring that non-conformance and other reportable events as well as CAPA reports are recorded, followed-up, tracked and trended;
  • Conducts periodic Quality Management Review (QMR) meetings with Patient Support Program Management Teams and related functional areas to review key quality metrics, discuss trends/issues and coordinate quality improvement initiatives.
  • Implement continual process improvements related to assigned program/departmental processes and/or internal processes as required;
  • Manage the controlled documents (Policies, SOPs, WIs and Forms) request, review and issuance work flow by actively liaising with each program/department management as assigned, and coordinating with the respective programs/department managers or designates to ensure the controlled documents are generated and finalized in a timely manner;
  • Understand program/project roadmap and key milestones regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions.
  • Provide timely, concise communications to functional and executive leadership regarding project status and pending issues.
  • Build consensus among multiple functional and technical leads relative to project audit scope, task execution, staffing and issue resolution.
  • Recommend corrective actions to program/department leadership when project deliverables deviate from the work plan with the assistance of team members.
  • Interact with project sponsors, stakeholders, vendors and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled.
  • Serve as a resource to internal stakeholders for the interpretation and application of regulations and applicable guidelines;
  • In coordination with the Director, Quality Assurance, prepare QA budget and manage departmental expenses;
  • Work with the rest of the QA management team in the development/revision and implementation of QA policies and procedures as required;
  • Understand and apply company Confidentiality and Privacy Agreements
  • The Quality Assurance Manager may also be assigned other duties and tasks as required from time to time by the Director, Quality Assurance.
  • Travels up to 20% of the time.

  • Bachelor of Science Degree in a scientific, healthcare or pharmaceutical field, or equivalent.
  • Minimum of 10 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar), preferably in a quality assurance or quality control function.
  • Minimum of 5 years’ experience in hosting external audits and management of multiple projects (planning, implementation, management and monitoring) including budget, resource planning, Key Performance Indicators, etc.;
  • Industry certification in Quality or Clinical Research (e.g., CQA, RQAP-GxP, CCRC, CCRA, CCRP, etc.) is an asset.
  • Adaptability to change and to learn new skills as required; and Bilingualism, French/English is an asset


  • Strong knowledge in quality assurance principles and quality management, including design and operation of effective quality and regulatory compliance programs;
  • Advanced knowledge of root cause analysis and CAPA investigations;
  • Ability to develop and implement customized Quality Assurance procedures specified by internal/external industry specification;
  • Advanced analytical, conceptual and problem solving skills to evaluate business; problems and apply knowledge to identify appropriate solutions;
  • Well-developed leadership, analytical, and decision making skills, with an aptitude to appropriately apply scientific, regulatory and administrative knowledge to accomplish department and company goals.
  • Superior skills in planning, organization and managing multiple priorities yet being flexible, adaptable and able to respond to changing needs.
  • Proven conflict management skills with the ability to provide leadership to others in response to situations and to escalate more critical decisions when relevant.
  • Excellent verbal and written communication skills, work well in an interdependent team environment, and promote positive, respectful professional relationships. Proficient in writing reports containing technical information;
  • Effective presentation skills and experienced in the development of training courses and materials.
  • Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
  • Strong attention to details and data analysis skills;
  • Ability to work independently and in a team environment;
  • Strong proficiency in Microsoft applications (Word, Excel, PowerPoint, , Outlook), Adobe Acrobat.

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

•    Comprehensive health and dental plans
•    Flexible & remote working options
•    Employer RRSP-matching
•    Online peer-to-peer recognition program
•    Corporate discounts with multiple establishments, including fitness centers
•    Health & Wellness program with onsite yoga and massage therapy

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

 Innomar Strategies, a part of AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.  We operate the backbone of the healthcare supply chain. We drive the future of local care delivery.  We guide medical innovations to market.  We create healthier futures.


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