Group Leader - Customer Service (Oakville)

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.  

Your Key Responsibilities

• Ensure appropriate order fulfillment processes to maintain high standards and address supply chain issues efficiently, for an assigned customer group or an assigned group of products.
• Establish and optimize standards and processes for Customer Services, including response times, issue resolution protocols, and customer satisfaction metrics.
• Plan and prioritize resources and capacity in team, ensuring optimal allocation of staff and tools.
• Ensure that any supply chain problems arising during the order processing phase (e.g. delays) can be solved timely for the customers, minimizing impact on service quality and delivery commitments.
• Identify optimization areas of supply chain and report to accountable management.
• Implement operational measures to enhance service delivery and efficiency.

Your Qualifications

• Graduate Degree in Business Administration, Supply Chain Management
• 3 to 5 years

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your Contact

Schaeffler Canada Inc. 

Schaeffler Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Keywords: strongertogether; Experienced; Team Leader (General); Full-Time; Unlimited; Supply Chain Management;