Primary Function:

Under the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch.   Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.

Principal Duties & Responsibilities: 

• Supports branch leadership in a facility with 2-10 team members along the Branch Manager & Supervisor.
• Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
• Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
• Supports the branch team with the preparation of customer quotes, orders, returns, as well as company initiatives & projects.
• Fosters open communication between all internal business partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams
• Facilitates team member on-boarding and on-going training
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety and operational improvements.
• Suggests and implements changes to enhance defined processes and improve sales and service.
• Ensure team compliance with all regulatory issues and company policies.
• Other branch support related duties including but not limited supporting the warehouse functions as required.