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Customer Systems Engineering Specialist 2 at Procom

Customer Systems Engineering Specialist 2

Procom Ottawa, Ontario Contractor
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Customer Systems Engineering Specialist

On behalf of our client Procom is looking for a Customer Systems Engineering Specialist/Technical Associate.The role is an engineering role that requires an understanding of IT and Telecommunications technologies and an ability to work with a senior Customer Systems Engineering Specialist and internal operations and delivery teams as well as internal and external business clients. In collaboration with the operational readiness team, you will formulate non-complex technical solutions that address the business needs of our customers across Canada.

Using your expertise in WAN, LAN, Internet, Security, Unified Communication, and traditional Voice/Data technologies you will conceptualize, architect, and position non-complex technical solutions based on our clients product portfolio. In addition, you will assist the internal client stakeholders during the solution development life cycle and in their daily execution of business.

Knowledge Required
-Customers-First passion and excellence in customer relationship development
-Technical understanding across multiple solution portfolios such as WAN, LAN, Unified Communications, Security and Traditional Voice/Data technologies (PRI, SIP Trunking, etc.)
-Interest in learning how to formulate solutions in a complex technology and business environment
-Excellent interpersonal and relationship skills.
-Ability to function in a fast-paced, dynamic business environment
-Ability to manage through ambiguity and changing customer needs
-Strong communication skills, both verbal and written in English AND French is an asset
-Solid technical writing skills
-Confidence working in a sales environment
-MS Office and Google suite competency
-Ability to discuss customer solution benefits from both a technical and financial perspective
-Demonstrated competency to develop competitive value-add solutions through creativity and innovation
-Post-secondary degree or technical diploma in computer science/engineering or equivalent
-One or more industry-recognized certifications will be definite assets

Recommended skills

Systems Engineering
English Language
French Languages
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