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Pharmacy Program Team Lead at Innomar Strategies Inc.

Pharmacy Program Team Lead

Innomar Strategies Inc. Burlington, Ontario Full-Time

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing


  • Coordinate prescription workflow and related activities to meet daily deadlines;
  • Ensure workload is shared equitably among associates, including those in other teams;
  • Coach and mentor their team members;
  • Actively contribute to the successful on-boarding of new hires and cross-training of existing associates;
  • Collaborate with other pharmacy associates to achieve desired results;
  • Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame; 
  • Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management; 
  • Resolve or escalate operational and customer issues through a solution-based approach;
  • Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team;
  • Maintain working knowledge of the drugs/programs assigned to other teams;
  • Able to disseminate knowledge and information efficiently to their team;
  • Act as a Subject Matter Expert for their program portfolio;
  • Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution;
  • Participation in and representation of pharmacy at interdepartmental meetings;
  • Prepare/review and process manual claims and audits in a timely manner;
  • Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation;
  • Enter prescriptions into the computer; retrieve and/or correct data in computer;
  • Assist team in completion of day-to-day activities to meet Program deadlines;
  • Screen calls and gather relevant information for Pharmacist;
  • Oversee inventory management practices;
  • Ensure timely completion of routine administrative tasks;
  • Understand pharmacy performance metrics;
  • Review and analyze reports, invoices or other financial documentation;
  • Prepare, review and/or maintain Quality Assurance documentation, including CAPAs;
  • Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
  • Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation;
  • The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time;

What your background should look like 


  • Strong preference to have Professional Certificate of Registration with Provincial College of Pharmacy and two (2) years related experience; 
  • Minimum two (2) years Specialty Pharmacy experience.


  • Excellent knowledge of pharmacy operations;
  • Knowledge of pharmaceutical industry an asset; 
  • Previous supervisory or management experience an asset;
  • Strong proficiency in Kroll and adjudication practices;
  • Excellent knowledge of Public , and private TP payers' policies;
  • Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint);
  • Bilingualism, French/English is an asset;
  • Working knowledge of ABSG Programs an asset;
  • Strong written and verbal communication skills;
  • Effective conflict-resolution skills;
  • Demonstrates honesty and integrity in their interactions;
  • Creates a positive work environment and encourages team member to share ideas;
  • Contribute to individual development of team members through effective coaching;
  • Ability to work independently and in a team environment;
  • Excellent time management skills, with the ability to multi-task and maintain accuracy;
  • Meticulous and well-organized, with strict attention to detail; 
  • Makes sound decisions and takes responsibility for them;
  • Excellent problem-solving ability;
  • Able to work under pressure and adapt quickly to changing business needs
  • Willing to go beyond the call of duty and motivates team to do the same;

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.


Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation. 


Recommended Skills

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  • Business Requirements
  • Claim Processing
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Job ID: R228398


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