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Account Management Representative job in Montreal at UPS

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Account Management Representative at UPS

Account Management Representative

UPS Montreal, Quebec Full Time

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Account Management Representative is responsible for retaining and growing UPS Capital's customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to review UPS Capital’s products and services and meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, answering customer questions. The Account Management Representative works with account managers, Business Development Officers and sales support representatives to coordinate account strategies and contract agreements, as well as provide appropriate account alignment.

Job duties include, but are not limited to, on-boarding/implementing new customers, educating new customers on our products and services, managing customer accounts and resolving problems as they arise, monitoring customer activity to ensure positive trending and profitability, scheduling and conducting regular account management calls with customers to ensure that our agreement continue to meet our customers’ needs, identifying penetration opportunities, and executing sales support and administration whenever necessary.

An ideal candidate understands how shipping protection works, is aware of our competitors as well as our general position in the market relative to them. He/She will be expected to identify and assess our customers’ business needs through various means, such as conducting customer analyses, competitive analyses, and through regular interaction with the customer. In addition to this, he/she will be expected to create strategies to maximize revenue and service levels by learning about, and integrating, knowledge of competitors’ strategies, industry trends, and will therefore be able to positively position UPS’s capabilities competitively. Our ideal candidate has a keen eye for detail and is able to accurately read and interpret financial reporting in order to make recommendations to our customers. He/She needs to be able to gather and solicit information in a professional manner in order to solve our customers’ problems and develop strategic customer partnerships. This will require a basic understand of supply chain concepts, and the ability to identify risks in the supply chain in order to help our customers mitigate their losses and keep their accounts profitable with us.

Bachelor Degree – Required

Professional Fluency in English (written and spoken) – Required

Professional Fluency in French (written and spoken) - Required

Day Shift Schedule Monday to Friday

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.


Recommended Skills

  • Business Development
  • Account Management
  • English Language
  • French Languages
  • Learning
  • Sales
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Job ID: R21006046


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