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Server at Great Canadian Gaming Corporation

Server

Great Canadian Gaming Corporation Vancouver, British Columbia Full-Time
Requisition # 2376018

Job Location Canada-British Columbia-Vancouver

Job Stream Food, Beverage & Banquets

Site Location Hastings Racecourse

Job Type Seasonal, Part-Time Contract DurationTBD

Number of Positions 1

Posting Date 08-Apr-2022

Expiry Date 29-Jul-2022

Travel Required Not Required

Educational Requirements N/A

Languages Required English

Job Description

 

Hastings Racecourse has been capturing the imagination of Vancouverites and visitors alike since 1889. Each April through November, we are Vancouver’s exclusive source for live thoroughbred horseracing. This year, 600,000 guests of Hastings will wager on over 40,000 live and year-round national and international simulcast races combined. In addition, we offer over 600 of the newest slot machines on our recently opened Casino Floor - complete with a spectacular entertainment lounge – as well as food and beverage options ranging from casual to fine dining.

A Vancouver landmark, Hastings offers spectacular views of the North Shore Mountains and Burrard Inlet, and located only 4 km from downtown Vancouver, B.C., we are conveniently accessible by car or public transit. A truly unique entertainment destination, Hastings offers an equally unique employment experience for our staff. A member of the Great Canadian group of companies, Hastings Racecourse offers both seasonal and year-round positions in a fast paced, high-energy environment. Get your career racing with Hastings Racecourse today and find out why we’re “Bred for Excitement” since 1889.

Hastings Racecourse & Casino is seeking a qualified individual interested in furthering their career as a Server. 

Purpose of Job

The Server is responsible maintaining the smooth and efficient operation of all sections of the restaurant and related guest services through effective time management, overall professionalism and poise. In addition, this role must meet and exceed the Server Job Standard for Casino Complex. The Server is responsible for providing gracious level of service to guests to support guest satisfaction. The Server is also responsible for contributing to an environment within the restaurant & bar which encourages fellow co-workers to be happy, motivated and proud of the products and services provided by the restaurant, resulting in a joyful, memorable, relaxed and casual event for the guest.

Primary Responsibilities

Meet or exceed the knowledge, skills and behaviour requirements for Casino Complex Job Standard for Server that includes, but is not limited to:

  • Welcome and greet guests. Make all our guests feel comfortable.
  • Inform guests of specials and menu changes.
  • Make recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
  • Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Thank guests for their visit and invite them to return.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Director of Food & Beverage or immediate supervisor.
  • Pre-shift meetings, shift preparation, service and closing duties
  • Maintain alcoholic and non-alcoholic beverage controls as applicable to your role
  • Become proficient with the procedure manual, computer system technology currently in use in the restaurant, and the administration system in the restaurant
  • Check the weekly schedule as you are responsible for your weekly shifts
  • Be knowledgeable with the current food & beverage programs, incentives and customer concerns by regularly liaising with the Director of Food & Beverage, supervisors.
  • Maintain effective communication within the restaurant & bar with the Director of Food & Beverage, supervisors and co-workers.
  • Communicate with the Director of Food & Beverage, supervisor about challenges that you experience and partner with them in creating solutions.
  • Develops and maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Maintain the highest standard of professionalism when interacting with guests and co-workers.
  • Other duties as assigned.
  • Awareness of all amenities in the complex
  • Awareness of what’s going on in the complex (i.e. show schedule, hours of operation)
  • May be required to work at special events or in the buffet
  • Must be able to work standing for 8hr shifts and overtime as required
  • Handle repetitive physical motions for long periods of time
  • Maintain health (i.e. wash hands regularly to prevent spread of germs)
  • Reduce, Reuse, and Recycle -To conduct our jobs with concern for the environment and its resources. Whenever practical and possible, reduce use of items, re-use whenever possible and recycle those items that can be
  • Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
  • Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration
  • Must have employment eligibility in Canada
  • Must be 19 years of age or older
  • One year Serving experience
  • Wine and beverage knowledge an asset
  • Excellent customer service skills
  • Must be able to successfully complete Responsible Beverage, Food Safety programs
  • Excellent written and verbal communication skills
  • Physically mobile with reasonable accommodations
  • Knowledge of Occupational Health and Safety regulations, and gaming laws
  • Respond to visual and aural cues
  • Ability to professionally handle situations that may arise due to intoxicated guests
  • Operate in mentally and physically stressful situations
  • Professional attitude required
  • Ability to follow instructions & work independently is required
  • Good organizational and time management skills is required
  • Detail orientation is required
  • Previous customer service experience required
  • Workplace Hazardous Material Information System (WHMIS) knowledge is an asset

Secondary Responsibilities

  • Awareness of all amenities in the complex
  • Awareness of what’s going on in the complex (i.e. show schedule, hours of operation)
  • May be required to work at special events or in the buffet
  • Must be able to work standing for 8hr shifts and overtime as required
  • Handle repetitive physical motions for long periods of time
  • Maintain health (i.e. wash hands regularly to prevent spread of germs)
  • Reduce, Reuse, and Recycle -To conduct our jobs with concern for the environment and its resources. Whenever practical and possible, reduce use of items, re-use whenever possible and recycle those items that can be
  • Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
  • Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration
  • Must have employment eligibility in Canada
  • Must be 19 years of age or older

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

 

Recommended Skills

  • Administration
  • Attention To Detail
  • Communication
  • Event Management
  • Follow Instructions
  • Food Safety
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