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Manager - Operational Analytics - GCGCON at Great Canadian Gaming Corporation

Manager - Operational Analytics - GCGCON

Great Canadian Gaming Corporation Toronto, Ontario Full-Time

Position Summary:

Under the direction of the Director, Operational Analytics, this position is responsible leading and influencing a high-performing team for a rapidly growing company. We are looking for someone with a strong data analytics background who can partner with various teams analyzing gaming data to drive operational efficiency growth across all areas of the company. The Manager and the team will support all regions across Canada.  This role will have a specific focus upon managing a varied team that supports corporate-wide analysis – largely in the non-gaming space.  If you have a strong data manipulation background with experience in operations, analytics and developing a team, then this is the right opportunity for you. Bring your passion for people, customer service and operational excellence with you to work every day!  The chosen candidate will be expected to take a mentorship role by providing effective coaching and guidance to less experienced analysts, ensuring a safe and welcoming work environment for all employees.  The Director and the team will support all regions across Canada.

Key Responsibilities

  • Work closely with the operations team to ensure cross-unit collaboration and to support the operation teams.
  • Participate heavily in the annual budget and quarterly reforecasting processes that involve planning, maintaining budgeting and forecasting tools.
  • Develop value add tools and assist in system and process improvement projects as needed.
  • Work with large quantities of data and master ability to analyze and audit results.
  • Create PowerPoint presentations and board book slides with operational statistics for senior leadership.
  • Provide reporting metrics for a multitude of processes and projects to regional teams and senior management. 
  • Understand and master a multitude of systems and processes to provide support and training as needed.
  • Perform special ad hoc projects and analysis on a frequent basis.
  • Reviews business processes and systems for improvements in accuracy, efficacy, and efficiency.
  • Ensure compliance with all data management policy and procedure including crown corporation partners.
  • Manage and provide mentorship to a team of analysts.
  • Other duties as assigned.

Education and Qualification Requirements

  • A minimum of 5 to 6 years work experience in the field of BI and Analytics
  • Post-secondary degree in marketing, science, technology, engineering, math, economics/business, statistics or an equivalent field with a focus on business intelligence & analytics.
  • A strong work ethic, with an ability to work in a dynamic and demanding work environment to meet critical deadlines.
  • Exceptional analytical skills with a deep knowledge of and mastery of Excel and Power BI (experience with Looker is a plus.)
  • Ability to present data using visuals.
  • Excellent oral and written communication skills due to interaction with personnel at all levels.
  • Must be able to communicate effectively in written & verbal English in order to deliver analytical insights to stakeholder groups.
  • Knowledge of and background in computer programing and query language is an asset
  • Knowledge of statistical concepts in support of analysis and reporting.
  • Experience with writing SQL.
  • A curious analytical mind, strong attention to detail and quick learner, ability and willingness to work under a strictly regulated data management environment an asset.
  • Knowledge or experience in casino or hospitality industry is an asset
  • Experience managing and mentoring a team of analysts

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Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your clients!
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun!

The only thing we don’t play games with… your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!


Recommended Skills

  • Analytical
  • Attention To Detail
  • Auditing
  • Business Efficiency
  • Business Intelligence
  • Business Process Improvement
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