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Implementation Analyst

IQVIA Mississauga, Ontario Full-Time
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Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Qualified individuals will be tasked with supporting the various administrative and analytic needs of a major medical device manufacturer.

You will be responsible for collecting data bases, gathering information and assessing potential problems, coordinating logistics, and assisting in the reporting of data for presentation.

This role has the potential to include national and regional travel to support accounts requiring field visits. Any work that is completed must also be appropriately documented and reported.

Responsibilities:

Collect data bases from various Instruments using proprietary gateway solutions and run the data in a tool that will then compile the information for group consumption

Assist with the installation and implementation of drug dispensing machines in the acute care setting

Contact customers as needed to ask questions and gather information to assess potential problems or challenges within the account.

Assist with administrative tasks to help coordinate logistics to support any mitigation plans.

Collect, record, and report data to assist with presenting results and findings to team members.

Benefits:

In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to:

• Develop strong leadership and educator skills and interact with peers in the healthcare setting without patient care responsibilities

• Be at the forefront of cutting edge medical device technology

• Gain professional growth and exposure to medical device industry

• Access to continuing education via Novasyte Learning Center

Qualifications and Requirements:

Education and Experience

Bachelors in Biology, Medical technology, Biological Sciences or Engineering is preferred. Other degrees will be accepted with relevant work experience.

Relevant laboratory experience preferred

Experience in a contact center or customer centric environment

Must have proficient PC skills (Microsoft Office package).

Experience with data acquisition, analysis, and basic statistics is preferred.

Must have the ability to multi-task and be adaptable to changing business environments(s). Detail oriented and good communication skills highly preferred.

Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.

Demonstrate professional teaching skills

Ability to work independently and manage time effectively

Knowledge and Skills

Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs.

Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills

Demonstrated effective knowledge and use of various computer systems

Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectation

 

Recommended skills

Presentations
Leadership
Communication
Attention To Detail
Multitasking
Interpersonal Skills
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Job ID: 742241

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