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IT Knowledge Intern - Contract (September - December) Moncton, NB at UPS

IT Knowledge Intern - Contract (September - December) Moncton, NB

UPS Moncton, New Brunswick Full-Time
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Future You wants to know – what is life at UPS really like? You’ll see that it’s about opportunity, teamwork, a supportive culture and benefits that help you become everything you’re envisioning right now.Explore the many ways UPS can enrich life for Future You. And if you’d like benefit information, find it with the specific job you’re looking for.

Job Description:

Our UPS Global Business Services Knowledge team is looking for qualified interns to work on modernizing internal customer service-related knowledge articles using Salesforce’s CRM platform. Our knowledge team creates and maintains articles containing information that Customer Care Representatives need to assist our customers through a variety of contact channels (phone email chat). Successful candidates will work as part of a team responsible for transitioning knowledge articles to the Salesforce CRM platform while modernizing the manner for which this content is displayed and accessed.

Responsibilities Include:

- Participating in conference calls to discuss project activities
- Writing and modifying knowledge articles with an emphasis on visual aids and  targeted content
- Working with subject matter experts to provide recommendations for design improvement opportunities in support areas within UPS.com
- Assisting the team to evaluate the UPS customer journey processes and making recommendations for improvement
- Documenting best practices that enhances the final product
- Offering solutions to overcome potential obstacles

Required Skills

- Excellent verbal and writing proficiency in English
- Extensive knowledge of MS Word (Knowledge of other MS Office products considered an asset)
- Identify and share efficientcreativeinnovative ideas to improve knowledge comprehension
- Work collaboratively within a team environment with a positive attitude and high level of integrity
- Ability to create quality work while meeting deadlines
- Ability to work under minimal supervision and manage time efficiently
- Excellent attention to detail
- Enthusiastic and adaptable
- Experience with knowledge management or communications considered an asset

Desired Technical / Application Experience

- Proficient Knowledge of Microsoft Office Suite products#CD# especially MS Word - required
- Experience in graphic design – desired
- Experience in Visual Studio/HTML Editor/Visual Basic or Salesforce CRM (Customer Relationship Management) systems – desired


- Must be a recent graduate within the last 24 monthsor a current undergraduate or graduate student pursuing a degree in CommunicationsEducation (High School or above)Web DesignMarketingor a related field.

- Must be available to work a minimum of 30-40 hours per week.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.


Recommended skills

Microsoft Office
Customer Service
Customer Relationship Management
Attention To Detail
Stress Management
Microsoft Word
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