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Helpdesk Specialist job in Ottawa at ADGA Group Consultants Inc.

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Helpdesk Specialist at ADGA Group Consultants Inc.

Helpdesk Specialist

ADGA Group Consultants Inc. Ottawa, Ontario Contractor
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Company Description

Founded in 1967, ADGA is a privately owned and operated Canadian company. We employ over 700 highly skilled team members who apply their knowledge and expertise in service delivery of advanced technology solutions for clients in the Defence, Security and Enterprise Computing markets across Canada. Celebrating over 50 years in business, we are proud to be one of Canada’s most trusted professional engineering and consultancy firms. Our clients continue to rely on ADGA to provide subject matter expertise, and quality talent to fulfill their business objectives. We have done so successfully by anticipating and responding to the constant changes in technology, and evolving with agility. Our culture of commitment, trust, and accountability guides our business, fosters our growth, and is at the core of our relationships with clients, employees and consultants. Whether your projects are complex, large-scale requirements, or dependable, professional resources to execute on time, and on budget, you can count on ADGA to deliver. We are dedicated to your success.

Job Description

Our federal client is seeking a Helpdesk Specialist. The duties will involve testing of Windows 10 applications in a lab environment followed by planning and implementation of Windows 10 throughout the National Capital Region.


  • Perform minor network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems;
  • Perform initial minor problem analysis and triage problem to other appropriate staff when appropriate;
  • Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance;
  • Develop, implement, and/or participate in the distribution of network related information to users to include information such as help desk procedures and network handbooks;
  • Participate in the development of a comprehensive training plan for help desk procedures; assist in training personnel providing backup coverage;
  • Participate in on-site installations of network systems for users.

  • A minimum of two years’ experience in performing, managing and maintaining incident information using Help Desk management software in a Medium-Sized Organization' 500 or more employees.
  • A minimum of two years’ experience in installing, monitoring, upgrading and maintaining desktop hardware and software.
  • A minimum of one year's experience in installation, configuration and support of the Windows 7 migration desktop.

Additional Information

Must possess valid security clearance at the level of Enhanced Reliability

Recommended skills

Help Desk
Installations (Computer Systems)
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Job ID: REF166Z


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