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Service Writer job in Calgary at Southland Transportation Ltd.

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Service Writer at Southland Transportation Ltd.

Service Writer

Southland Transportation Ltd. Calgary, Alberta Full Time
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Service Writer

Location: Calgary, AB

Why You Should Choose SOUTHLAND

SOUTHLAND Transportation offers an opportunity that is always exciting and allows for routine. We offer personalized training, competitive wages, and flexibility within your personal life.

  • Competitive wages
  • Day shift
  • Rewarding and positive work environment
  • Modern facilities with state-of-the-art equipment
  • Canada's largest fleet of alternative fuel vehicles
  • Ongoing training and development
  • Opportunity for advancement
  • Employee recognition programs

Knowledge and Skills Required

  • Knowledge of company equipment, maintenance planning, and down unit parameters
  • Excellent communication skills to work closely with managers, maintenance group, dispatch, driving staff, suppliers, and regulatory bodies
  • Proficient in Windows, Outlook, Word, and Excel
  • Strong organizational skills and proficiency in maintaining a professional work station; sharing and maintaining information within the department and staff
  • Awareness of key cost areas such as warranties, collision damage to equipment, and consumption of and inventory levels of parts & supplies
  • Awareness of standard timelines for completing specific repairs to vehicles
  • Fluency in reading, writing, and speaking English

Principal Duties and Responsibilities

  • Being the first point of contact with the customer and providing excellent customer service in a professional manner
  • Assist in data entry duties, including parts billing, technicians' hours, repair details, and other duties as required
  • Gather accurate information on the equipment's repairs to create and schedule work orders and job plans; communicate to the technician
  • Ensure accuracy of work orders and data records
  • Assist in the coordination of maintenance activities through day-to-day interaction with drivers, satellite technicians, and Lead Hand
  • Load workshop to maximize capacity utilization, while ensuring all resources are available in advance of scheduled work (labor and parts)
  • Schedule equipment services, optimize balances between operating requirements, preventative maintenance scheduling, downtime of revenue equipment, and overall shop productivity
  • Actively communicate a high level of awareness relating to maintenance issues
  • Maintain unit history ensuring compliance with company and governmental procedures and regulations
  • Work to meet budgets and forecasts by maintaining data records and provide activity reports, as required
  • Participate in inventory counts
  • Understand and analyze departmental changes and developments; assist with process improvement initiatives
 

Recommended Skills

  • Scheduling
  • Forecasting
  • Microsoft Excel
  • Microsoft Outlook
  • Customer Service
  • Data Entry
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Job ID: 10522

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