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System Engineer at Procom Consultants Group Ltd

System Engineer

Procom Consultants Group Ltd Vaughan, Ontario Full-Time

We are looking for a Systems Engineer with a strong background in information security who will be responsible for deploying, maintaining, and administering our company's and client computer networks & IT infrastructure. Your primary duties will include building and maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. You will also be working closely with the users of our services to identify potential issues and fix existing problems. To be a successful candidate, you will need to have a strong understanding system security, servers, network infrastructure and hardware.

Responsibilities

  • Deployment, management, and support of servers and network infrastructure, End-User computing deployment, management, and support
  • Deploying and configuring firewalls, network switches and access points
  • Development toward information security role and certification to manages internal Information Security (IS), Risk, Compliance and Business Continuity Management (BCM) programs to ensure we are adequately protected from cyber and other risks, is adhering to all applicable governmental regulations.
  • Develop, document, and maintain IT and IS processes
  • Manage and administration of Windows, Apple, and Android systems and mobile devices such as tablets and smartphones using MDM solutions such as Intune
  • Deploy, configure, and support Windows Server, Azure, M365, Outlook, SharePoint, Teams and be able to analyze and troubleshoot complex problems.
  • Migrate and integrate on-premise systems to Azure, Office 365, Intune, Auto Pilot, and other Microsoft cloud platforms.
  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations
  • Deploy and configure Active Directory Infrastructure, Group Policies, DNS, DHCP, IAS, Clustering services, Windows Security, deployment services, IIS, .NET, RDS and other Microsoft infrastructure services.
  • Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V and Citrix
  • Microsoft Exchange troubleshooting, administration, and implementation
  • Escalated support and ongoing management of SAN/NAS storage technology
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution support: VPN, Terminal Services
  • Act as escalation point in troubleshooting and resolving Backup and DR technology such as Veeam Backup and Replication
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Knowledge of CRM/ITSM tools (e.g., Service Now)
  • Document maintenance for all computer systems infrastructure
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
  • IT related project execution support as needed
  • Be on-call rotation

Knowledge, Skills, and/or Abilities:

  • Minimum 4+ Years of Professional experience in Azure & Office 365 Deployment, Backend Administration, Microsoft Exchange products (not just provisioning accounts).
  • Must have extensive experience with Microsoft Azure, Office 365 products, ADFS, WAP Server and Azure Active Directory Connect (On Premises to Azure Active Directory)
  • Extensive knowledge of Microsoft Windows Servers and services.
  • Strong knowledge in deploying and supporting network firewalls, switches and access point will be a great asset (Fortinet, Palo Alto, and/or Cisco)
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Fortinet NSE, Cisco CCNA, or VMware VCP
  • Strong understanding and knowledge of information security and development towards IS certification such as CISSP
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Minimum of 5 years of equivalent experience in the IT industry displaying progressive responsibility and achievement in a large-scale environment.

Hands on technical knowledge and experience with:

  • Endpoint Manager (M365, AD, OneDrive, SCCM, Intune, Autopilot)
  • IT Infrastructure (Windows, Linux, Firewalls, Switches and Access Points)
  • Collaboration (M365, SharePoint, Teams, Yammer)
  • Mobile Device Management (Intune, Jamf, etc)
  • Desktop Virtualization (MS WVD, Citrix, VMware Workstation, and VMware Fusion)
  • Messaging / MS Exchange / Email Management
  • Information Security Analyst/Engineer
  • Information Security (IS), Risk, Compliance and Business Continuity Management

 

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