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Inside Sales Representative/ bilingual preferred at Pride in Personnel

Inside Sales Representative/ bilingual preferred

Pride in Personnel mississauga, Ontario Full-Time
$55,000.00 - $57,000.00 / year
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Description of Client

XXXX Corporation is a subsidiary of the XXXX Group. We are a German manufacturer of high quality Power Transmission products and one of the leading companies in this industry. Several production facilities across Europe and Asia support our leading role in the markets across the world. As a stable and future oriented company we are looking for additional assistance to support our continuous growth.

Job Description and Profile of ideal candidate

The Inside Sales and Customer Service Representative is primarily responsible for selling our products and services through the achievement of sales quotas, as well as providing sales & customer service support to the organization. This will be achieved by providing high level customer service to clients and potential customers, and through excellent telephone sales and communications skills. You are also responsible for initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are achieved. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and ability required. The ideal candidate must have strong written and verbal communication skills, including a strong customer orientation and excellent time management skills. Our firm is selling premium products hence detailed orientated and high quality work is critical.

Job summary:

Core duties and responsibilities

  • Work with smaller & dormant accounts with the goal of increasing sales
  • Provide quotes on stocking and specialty items; liaise with various departments to obtain the information required for the customer
  • Issuing “Return Goods Authorization”, credit memos, and explain as well as administer credit policies, return policies, etc.
  • Speak with customers over the phone and receive orders via different media (email, fax, phone)
  • Identify and resolve problems in a timely manner
  • Confirm orders & invoice them
  • Filing and maintaining an organized work environment
  • Provide invoice copies on request
  • Respond promptly to customer service & sales in a courteous and professional manner (phone & email)
  • Participate in annual inventory
  • Other duties may be assigned as the situation requires it

Skills and Requirements

  • Solid experience in opportunity qualification, cold-calling, pre-call planning, call control, account development, and time management
  • Able to build and maintain lasting relationships with customers
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
  • Fluent verbal and written communication skills in both French and English(not absolute)
  • MUST be organized and able to manage time, can meet deadlines in a very fast-paced environment
  • Quick learner, able to acquire knowledge about the full range of products offering
  • Strong computer skills (MS Office, Internet, AS400 knowledge an asset)
  • Speaks clearly in positive or negative situations; listens and gets clarification
  • Demonstrates accuracy and thoroughness
  • Works with integrity and ethically
  • Familiar with metric and imperial measuring systems
  • Experience in similar sales/ telesales positions
  • Industry experience an asset
  • Strong problem identification and objection resolution skills
  • Experience with customer relationship management software
  • Candidates must be from a mechanical product line, IE, power transmission, hoses and belting. industrial mechanical supplies , fluid power, machinery, possibly from any industrial supply distributor.
  • Although not absolute, preference will be given to any candidate who is bilingual. If you are bilingual we will consider experience from any inside role, we can train you technically.


Health benefits package available after 3 months, RRSP program after 6 months

Recommended skills

Selling Techniques
Cold Calling
Computer Literacy

Salary Details

This salary was provided in the Job Posting.
Yearly Salary

Career Path

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Inside Sales Representative/ bilingual preferred
$55,000.00 - $57,000.00 / year
Estimated Salary: $87K
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