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Customer Service/Inside Representative at Pride in Personnel Inc

Customer Service/Inside Representative

Pride in Personnel Inc Oakville, Ontario Full-Time
$55,000.00 - $65,000.00 / year
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Services Customer orders and inquiries, supplies technical and non-technical information to customers.

Prepares quotations for customers and salesman.
Collaborate with our regional sales managers to determine best sales strategies.
Develop new sales opportunities by researching and identifying potential accounts.
Participate in training and stay up-to-date with new products.
Document all sales activities in our CRM system (SUGAR) -
Proficient in Sugar / CRM system
Enters and checks customer orders.
Keeps customer files in order.
Issues return authorizations and credit notes.
Responsible for resolving customer debit memos.

Post-secondary education.

Five to seven years of experience in a manufacturing /distribution organization.
Excellent presentation, communication and interpersonal skills.
Strong organizational and time management skills.
Extensive knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint) and use of CRM software.
Knowledge of SAP or similar ERP system.
Some supervisory experience.
Exceptional customer service and organization skills.
Strong telephone communication skills.
Excellent verbal and written communication skills.
Detail oriented.

Recommended skills

Time Management
Interpersonal Skills
Distribution (Business)
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