Pharmaceutical Support Representative

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Pharmaceutical Support Representative

The purpose of this position is to assist clients (Pharmacists & Pharmacy Technicians) with formulation requests and compounding inquiries.

If you are an enthusiastic self-starter, goal driven, love providing technical support and have an interest in the pharmaceutical industry, then we are looking for you!

The opportunity:

Customer Service

  • Receive and interpret client inquiries; through email or telephone communication.
  • Reply to questions from internal departments.
  • Verify client membership status (member, non-member, corporate member, etc.).
  • Verify if formula or information required to respond to the client is available in current databases; provide immediate troubleshooting when possible.
  • Enter client customized formula requests and submit to Senior Formulation Chemist within the department to create, when necessary.
  • Redirect calls to appropriate department within the company, when required.
  • Record, file, track, log and maintain the following: Formulation Database, Q&A Database, Verbal Log Database, TSS memberships (formula downloads, customized formulas and compounding inquiries).
  • Perform all necessary research to troubleshoot client requests.
  • Set up telephone consultations between clients and outside consultants, when necessary.

Technical Writing

  • Perform scientific literature searches to support internal/external requests and compile researched literature into our standardized Q&A template for distribution to clients.
  • Assist with the development of annual student pharmacist compounding competitions; CAPSI and SPCC.

Formula Review

  • Assist by providing preliminary research to formulation chemist on customized formula requests.
  • Assist with a final review in the formula customization process; review information on safety, efficacy, stability, clinical/therapeutic data, legal parameters, chemical interactions, mathematical calculations, etc.
  • Communicate with the formulation chemist and approving pharmacist on any modifications to existing formulas.
  • Compile all pertinent information for the customized formula in an electronic file.
  • Advise clients accordingly on formula revisions/updates.

Other tasks

  • Verify and maintain chemical/equipment inventory for the non-sterile program.
  • Facilitate non-sterile programs, as required.
  • Additional tasks may be called upon.

Travel: Up to two (2) weeks per year to attend tradeshows, programs, training sessions.

Required Skills:
  • Knowledge of regulations and guidelines of the following is considered an asset: USP, FDA, DEA, Health Canada, state and provincial boards.
  • Excellent communication skills; fluent English and intermediate French (oral & written) required.
  • Strong listening skills, very customer focused and professional.
  • Proven abilities to apply good judgement, ethical practice and decision making skills.
  • Detail oriented, ability to apply analytical thinking and problem solving skills.
  • Ability to learn and adapt quickly.
  • Excellent time management and organizational skills.
  • Good mathematical skills.
  • Ability to work autonomously, as well as in a team.
  • Knowledge of Microsoft Office; Word, Outlook and Excel, required, and Powerpoint, an asset.
Required Experience:
  • Bachelor's degree in a Science related field.
  • Two (2) to five (5) years experience working in Customer Service and/or as a Pharmacy Lab Technician.

Why work for MEDISCA:

  • We strive to recruit the best talent
  • We are committed to developing excellence in all our employees
  • We offer excellent benefit package, a competitive salary as well as excellent career growth opportunities in a fast growing company

Be a part of our winning team and take advantage of the opportunity to excel in an exciting career that helps make a difference in the lives of millions of people through MEDISCA and the pharmacy compounding industry. Apply now for the Pharmaceutical Support Representative position.

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.


Company Overview

MEDISCA Pharmaceutique Inc is an FDA (Food and Drug Administration) registered supplier of fine chemicals, which include: - Active pharmaceutical ingredients (APIs) - Excipients in the form of bases, oils, colors, and flavors - Reusable and disposable devices for compounding pharmacists across the United States, Canada, Australia, and Europe. MEDISCA Pharmaceutique Inc is committed to bringing to the pharmacy compounding community the highest quality fine chemicals, compounding supplies, compounding solutions, and training.

MEDISCA Pharmaceutique Inc's trusted partner and educational arm, MEDISCA Pharmaceutique Inc NETWORK supports ACPE-Accredited pharmacy compounding training programs: Certificate Programs in Pharmacy, workshops, and symposiums. MEDISCA Pharmaceutique Inc NETWORK's Technical Support Services Department provides customized and on-line formulas, along with a customer service help line to answer compounding-related questions regarding compounding equipment, compounding scripts, and compounding medications.

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