Customer Service Representative

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Customer Service Representative

The Customer Service Representative's prime focus is to provide exceptional customer service to clients by ensuring quality responses to the overflow of incoming calls.

If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!

The opportunity:

Sales Representatives' Support

  • This role has a 10-20% sales component

  • Support the Sales team with client related inquiries and requests

  • Place orders for customers and help with their requests using the appropriate resources.

Contact with the Warehouse

  • Contact the US warehouse regarding any orders, discrepancies & damaged returns

  • Ensure that letters of intent have been provided to the warehouse

  • Respond to warehouse calls regarding confirmations of client information

  • Coordinate with our shipping facilities to investigate shipping or courier discrepancies.

Administrative Responsibilities

  • Prioritize administrative responsibilities including but not limited to: credits, returns, and courier call tags, the initiation of new accounts, coordinating controlled substance paperwork or licenses, and initiating complaints in Master Control.

Customer Complaints

  • Record all customer complaints, ensure that all the correct information is entered
  • Communicate with the Technical Support department, Equipment and Device support, Research & Development and Quality Control for all related inquiries.
  • Initiate a formal complaint in Master Control and follow up with Quality Control department

Back Up for Receptionist Tasks

  • Answer the Flow of Incoming Calls and Greet Visitors

  • Direct the calls to the appropriate recipient

  • Greet, sign in and direct visitors

  • Check messages and emails and direct to the appropriate personnel

TRAVEL: No travel required.

Required Skills:

  • Experience working in a call center and/or a pharmacy is considered an asset
  • Excellent communication skills required; fluent English basic French (oral & written)
  • Knowledge of Spanish an asset.
  • Ability to work in a fast-paced environment and to manage stress effectively
  • Knowledge of Microsoft Office (Excel, Word, Outlook).
Required Experience:
  • Up to one (1) year experience in customer service
  • Minimum Cegep/College degree. Science background is considered an asset

Be a part of our winning team and take advantage of the opportunity to excel in an exciting career that helps make a difference in the lives of millions of people through MEDISCA and the pharmacy compounding industry. Apply now for the Customer Service Representative position.

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.


Company Overview

MEDISCA Pharmaceutique Inc is an FDA (Food and Drug Administration) registered supplier of fine chemicals, which include: - Active pharmaceutical ingredients (APIs) - Excipients in the form of bases, oils, colors, and flavors - Reusable and disposable devices for compounding pharmacists across the United States, Canada, Australia, and Europe. MEDISCA Pharmaceutique Inc is committed to bringing to the pharmacy compounding community the highest quality fine chemicals, compounding supplies, compounding solutions, and training.

MEDISCA Pharmaceutique Inc's trusted partner and educational arm, MEDISCA Pharmaceutique Inc NETWORK supports ACPE-Accredited pharmacy compounding training programs: Certificate Programs in Pharmacy, workshops, and symposiums. MEDISCA Pharmaceutique Inc NETWORK's Technical Support Services Department provides customized and on-line formulas, along with a customer service help line to answer compounding-related questions regarding compounding equipment, compounding scripts, and compounding medications.

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